Are Your Customer Service Agents Human, or Are They Formfills?

CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in. 
With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants.
Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.

Technology

CX Riot Radio is a Blue Collar Customer Experience Podcast that analyzes life and customer service in this algorithmic dystopia we're living in. With a focus on the Trades and Contact Centers with healthy(??) twists of cyberpunk and rants. Rarely any guests, but if you wanna come on and yap, reach out to me on LinkedIn.

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Are Your Customer Service Agents Human, or Are They Formfills?

Are Your Customer Service Agents Human, or Are They Formfills?