Happy Holidays!!

Let's talk about disengaged employees, and employee experience as a whole, shall we?

Sorry about my voice, I have a slight cold.

Are we heading towards an abyss of shadow, decay, and void of our own creation?

Are we striving to make life worse for people?

Maybe.

The day after Thanksgiving is the busiest day for plumbing companies, and this year they NEED it.

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After life punches you in the face with a break up, a job loss, or even just a bad call with a jerk customer, will you use it to become better, or will you allow it to make you bitter and jaded? The choice is yours. But one choice is... better...

A lot of the time, QA is a boring binary mess that doesn't show the whole picture.

AI QA Scoring that only goes off of transcripts is even worse.

A call may check off all the boxes, but does that make it a good call?

No.

What one person can do, any person can do. You just need to plan, practice, and take action. So, track, test, act. And rinse and repeat. 💥

Hat: Relentless Betrayal: Burn the Ships

Hoodie: Amazon Basics

Watch: Galaxy 3 (I... think...)

Coffee Cup: Free Starbucks Red Plastic Cup

Coffee Cup Sleeve: Old Starbucks sleeve from a coffee I bought like a week or two ago.

Coffee: 1 medium break room coffee, 1 small break room coffee.

Room: Conference Room.

Mood: Caffeinated.

Temperature: Low 70's.

Current Nootropic Stack: Caffeine, L-Theanine, B-Complex, D, C, Bacopa, Ashwagandha, Gingko Biloba, ALA, Citicoline, DMAE, Lion's Mane, Chaga, MCT

Self Promotion: https://linktr.ee/caffcx