CX RIOT RADIO

Save costs without sacrificing your CX, your revenue, or your reputation with these tips. Please Note: ONLY if you have to.

Flexibility makes business sense.

Not putting all of your eggs in one basket is an incredibly realistic and necessary tactic.

Yeah, cool, you want all of your people in one office.

Squeezed together like sardines, all breathing the same air, all getting the same virus, all smelling whatever fish that Greg just nuked in the microwave.

Screw you, Greg.

But... what happens when the power goes out? What happens when the internet goes out? And it's out for HOURS?

What do you do then?

Well... if you operated Decentralized Locations, it wouldn't even be a factor.

The company wouldn't have to shut down.

The business could keep going.

Productivity wouldn't be wasted.

But, oh no. You had to have everybody be in one place because of 'collaboration', even though you damn well know it's really to justify paying corporate rent.

Eh, it is what it is.

Part 3 of the Botification of the Human Customer Service Agent Series. Yeah.

Buy my books and stuff.

In nearly every study and survey, consumers are saying they still want to talk to human beings for customer support. This gets even more true with older customers.

So why are so many companies ignoring their customers' wishes and implementing AI voicebots and self-serve options OVER human customer service?

Why are so many companies turning their human support agents into living formfills and verbatim scripted machines?

Let's talk about it in today's episode of CX Riot Radio

https://linktr.ee/caffcx

Are you a victim of outdated tech and outdated policies?

Do your employees have to toggle multiple screens to assist ONE customer?

Are you afraid of Automation?

Well, you've come to the right episode.

Let's bring you into the present... or maybe... maybe a little into the future.

Well met seekers of wisdom and warriors of the business realm! On this episode of CX Riot Radio we dive deep into the art of execution and time management, drawing powerful parallels between the epic quests of MMORPGs like World of Warcraft and the challenges of leading in the modern business world. Just as a fury warrior spams execute in the heat of battle, we'll explore how you can unleash focused, decisive action to conquer your business goals.

We'll journey through the importance of setting clear objectives, managing your resources wisely, and leading your team like a seasoned raid leader.

Join us as we weave together fantasy and reality, forging a path to victory in both realms. The adventure awaits—let's spam execute together!

On this episode of CXRR (CX Riot Radio) we talk about how to make your trainings, your coachings, and your knowledge base more fun, more engaging, and more interactive.

Because why wouldn't you want that?

Buy my books.

https://linktr.ee/caffcx

Nostalgia is back, boys