As Josh and the Rest of the ServiceTitan Podcast hosts gear up for Pantheon 2025 we’re revisiting a few of our most pertinent episodes for your service business - episodes you’ll want to have in your ears as you head to the big get together in Anaheim this coming September.  Come see us all at the podcast booth, we’d love to see you there!

Originally Aired 8/22/2024

In this episode, we're thrilled to welcome Angie Snow, Principal Industry Advisor with ServiceTitan. 

Angie brings a wealth of knowledge on supercharging the efficiency of Customer Service Representatives (CSRs) and dispatchers by fully leveraging ServiceTitan’s powerful features.

We dive into dynamic strategies for training CSRs, mastering call management, and setting up the system to boost performance and bookings. Join us as we explore the ins and outs of the job booking page and the CSR manager dashboard.

Join us as we discuss: 

• [08:18] Optimizing CSR workflows with multiple screens

• [16:45] What is Adjustable Capacity Planning (ACP)

• [27:46] Tactical advice for new ServiceTitan users

Check out these resources we mentioned during the podcast:

• ToolBox Live Events

• CSR training

• Harnessing TitanAdvisor: Expert Tips for Advancing Your Business

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Pantheon 2025 is right around the corner, and this episode is your backstage pass. Danielle Combs, Program Manager for Customer & Partner Relations at ServiceTitan and a 9-time Pantheon veteran, shares exactly what to expect from this year’s exciting event. From badge pick-up to the brand-new HackTheon, Danielle covers the can’t-miss highlights. She also spotlights the AI and TI (Titan Intelligence) sessions shaping the future of the trades, along with fintech and Pro product updates that can transform how your business runs.

Join us as we discuss: 

• [4:03] Keynote speakers, themes, and an exciting roundtable announcement

• [17:46] HackTheon explained: customers and engineers building together

• [28:23] Pantheon survival tips: planning, networking, and staying energized
  

Check out these resources we mentioned during the podcast:

• Pantheon 2025 

• ServiceTitan Certified User Program
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Ellen Rohr, Brand and Industry Marketing Lead at ServiceTitan and co-founder of Zoom Drain, provides a practical guide to getting the most out of Pantheon. She shares powerful advice on how to build relationships with mentors, focusing on intentionality and taking action on advice. Ellen also offers valuable tips for networking, including how to prepare beforehand by defining your "what and why," how to ditch small talk for more meaningful conversations, and the importance of following up. This is a must-listen for anyone attending Pantheon 2025 who wants to make the most of their time and turn conference conversations into life-changing opportunities.

Join us as we discuss: 

• [1:25] Mentorship lessons from industry titans and getting the most out of Pantheon 2025

• [11:31] Finding your potential mentor at Pantheon and the impact of following-up

• [27:12] Ditching small talk and pivoting your energy into making real connections
  

Check out these resources we mentioned during the podcast:

• Pantheon 2025

• OneTapConnect
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Sena Sadeghi, Senior Manager of Customer Programs at ServiceTitan, returns to share ServiceTitan efficiency wins every business can leverage. In this episode, Sena breaks down seven TitanAdvisor tips, from automating appointment reminders and adopting conditional logic in forms to going paperless and integrating online payment links. He also discusses high-impact features like dynamic pricing and membership billing protection. Learn how to implement these automations to save time, protect your margins, and eliminate common business headaches, so you can focus on what matters most.

Join us as we discuss: 

• [1:19] Automating appointment reminders and connecting with customers through chat

• [7:39] Improving efficiency by going paperless, conditional logic, and Forms

• [12:25] Dynamic pricing, preventing membership billing failures, and adding online payment links to invoices
  

Check out these resources we mentioned during the podcast:

• ServiceTitan TitanAdvisor

• How To Set Up Dynamic Pricing & Automate Your Pricebook

• [email protected]

• Pantheon 2025
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, we sit down with Ammar Ahmed, Group Project Manager at ServiceTitan, to unpack the surprisingly high-stakes world of payments in the trades. From reducing bouncebacks to getting paid faster, Ammar breaks down exactly why payment strategy is a big deal and how you can optimize yours without overcomplicating the fieldwork. You’ll hear practical tips for training techs, avoiding surcharging risks, and leveraging tools like Tap to Pay and Pay by Bank.

Join us as we discuss: 

• [5:12] The real value of digital payments for contractors

• [11:19] Why checks are riskier (and costlier) than you think

• [17:07] How to use Pricebook to recoup processing fees

  
  

Check out these resources we mentioned during the podcast:

• ServiceTitan Pricebook Pro

• ServiceTitan Payment Features
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Jess Kralemann, Co-Founder and CEO of Titan Advising Gurus, returns to unpack the nuances of reputation management using ServiceTitan Marketing Pro. Discover why online reviews are crucial for trades businesses of all sizes and how ServiceTitan's features can automate review collection and responses. Jess shares actionable advice, from using simple customer notifications to advanced Marketing Pro automations, and reveals common mistakes like "gatekeeping" reviews. Learn how to strategically manage negative feedback and leverage authenticity to build customer trust and grow your business.

Join us as we discuss: 

• [1:04] Reputation management in Marketing Pro and where to start

• [6:53] Benchmarking reviews, core Marketing Pro features, and common pitfalls

• [16:04] Incentivizing techs for customer reviews and empowering your CSRs 
  

Check out these resources we mentioned during the podcast:

• Marketing Pro

• ROI Magic: Boost Your Business with ServiceTitan's Marketing Pro

• Pantheon 2025
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Membership innovation is transforming the contractor-homeowner relationship, dramatically improving customer loyalty and profitability. Josh Teekell, Founder and CEO of SmartAC.com, shares how sensor technology and software integrations redefine traditional HVAC memberships. Discover how reducing physical visits from twice to once a year, leveraging real-time monitoring, and offering tiered membership plans can boost signup rates, increase retention, and significantly reduce costs.

Join us as we discuss: 

• [2:09] The evolution (or lack thereof) of memberships and why they’re critical for retention

• [6:22] Boosting the value of memberships through real-time data collection

• [17:53] ServiceTitan’s integration with SmartAC and important KPIs
  

Check out these resources we mentioned during the podcast:

• ServiceTitan Marketplace Smart AC

• Pantheon 2025

• SmartAC.com Leads Integration

• SmartAC.com/servicetitan
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Contractors know the pain of a chaotic back office. Between recruiting, onboarding, payroll, and compliance, it’s easy for things to spiral into a full-blown admin dumpster fire. In this episode, Miter CEO and Co-founder Connor Watumull shares how to put out those flames forever. Hear how Miter’s integration with ServiceTitan helps contractors modernize their operations, reduce manual tasks, and build stronger, more loyal teams. Connor explains why onboarding is the most important loyalty test, how to turn your hiring process into a recruiting advantage, and what the most successful contractors are doing to scale without drowning in paperwork.

Join us as we discuss: 

• [1:07] How platforms like Miter help growing contractors with their admin tasks

• [9:38] The biggest mistakes contractors make with hiring and onboarding

• [23:15] Payroll headaches and how Miter can help you fix them
  

Check out these resources we mentioned during the podcast:

• Quickbooks

• Sage

• ADP

• Paychex

•  Acumatica

•  NetSuite
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Ever wonder what your first steps are after you sign on with ServiceTitan? In this episode, we sit down with Kyle Urquart, Enterprise Implementation Consultant at ServiceTitan, to break down the entire implementation process: what it looks like, who’s involved, what tends to go wrong, and how to make it go right. Kyle brings a unique perspective, having been both a ServiceTitan user and now a consultant guiding commercial contractors through onboarding. He walks us through each phase of implementation, from kickoff and data discovery to testing, training, go-live, and the all-important hypercare period. 

Join us as we discuss:

• [2:23] What to expect during the implementation process

• [7:19] The “wow” moments customers experience during setup

• [15:54] How training works (and why it never really ends)
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Job costing is essential for sustainable business growth, and no one explains it better than Tim McGuire, Owner of High Winds Success. With decades of experience across ServiceTitan and large multi-location contractors, Tim breaks down the fundamentals of job costing and how to implement it inside ServiceTitan. From the importance of burdened labor rates to starting with generic Pricebook items, Tim shares a pragmatic path to more profitable operations. He also discusses how tools like Pricebook Pro and dynamic pricing can elevate your costing accuracy over time.

Join us as we discuss: 

• [4:14] Job costing basics and finding opportunities for improvement

• [12:14] Calculating tech labor costs beyond hourly rates

• [19:54] Linked materials in dynamic pricing and inventory tracking

• [27:06] Change management issues with job-related purchasing

Check out these resources we mentioned during the podcast:

• Pricebook Pro

• Dynamic Pricing Overview
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.