Membership innovation is transforming the contractor-homeowner relationship, dramatically improving customer loyalty and profitability. Josh Teekell, Founder and CEO of SmartAC.com, shares how sensor technology and software integrations redefine traditional HVAC memberships. Discover how reducing physical visits from twice to once a year, leveraging real-time monitoring, and offering tiered membership plans can boost signup rates, increase retention, and significantly reduce costs.

Join us as we discuss: 

• [2:09] The evolution (or lack thereof) of memberships and why they’re critical for retention

• [6:22] Boosting the value of memberships through real-time data collection

• [17:53] ServiceTitan’s integration with SmartAC and important KPIs
  

Check out these resources we mentioned during the podcast:

• ServiceTitan Marketplace Smart AC

• Pantheon 2025

• SmartAC.com Leads Integration

• SmartAC.com/servicetitan
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

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