Well met seekers of wisdom and warriors of the business realm! On this episode of CX Riot Radio we dive deep into the art of execution and time management, drawing powerful parallels between the epic quests of MMORPGs like World of Warcraft and the challenges of leading in the modern business world. Just as a fury warrior spams execute in the heat of battle, we'll explore how you can unleash focused, decisive action to conquer your business goals.

We'll journey through the importance of setting clear objectives, managing your resources wisely, and leading your team like a seasoned raid leader.

Join us as we weave together fantasy and reality, forging a path to victory in both realms. The adventure awaits—let's spam execute together!

On this episode of CXRR (CX Riot Radio) we talk about how to make your trainings, your coachings, and your knowledge base more fun, more engaging, and more interactive.

Because why wouldn't you want that?

Buy my books.

https://linktr.ee/caffcx

Nostalgia is back, boys

Did you know that right off the bat, without even adding anything else to the day, your contact center agents are facing a nearly 10% DROP in productivity? It's true!

Tab dancing, switching systems, and loading programs takes up to 10% of productivity AWAY, and that's before adding in handicaps like slow computers, shoddy internet, and fragmented knowledge bases.

Here's what you can do to mitigate some of the toggle tax that we MUST all pay.

"Nice try fed, I'm still not paying my toggle taxes!"

https://linktr.ee/caffcx

We go through CMP Research's 2024-2025 Customer Contact and CX Functions Benchmark Report thing that conveniently landed in my inbox this morning, granting me content, and contentment. Thanks CMP!

You know when you put your email and slack notifications on your watch, and after awhile they lose their urgency because they're CONSTANT?

Well, the same thing can happen when you're handling customer complaints, especially if nothing is being done on the backend to prevent the most frequent kinds of complaints from happening in the first place.

That's what this episode is about, if you didn't catch that.

https://linktr.ee/caffcx

Prices are at record highs, quality is at record lows*, portions are at record smalls(?), and sales are at record levels. What the f#$%?

"This is not going to go the way you think." -Luke Skywalker

On this episode of CX Riot Radio, we delve into the dynamic world of revie... just kidding.

We talk about how important it is to reply back to your customer reviews in a timely manner, what you should say, and how you should say it (ie; don't have your responses be SEO gibberish).

All that and more on this exciting episode of CX RIOT RADIO

Next In Queue Espisode Mentioned: https://youtu.be/SjswyMhuFX0?si=2qS9HdFfAMTFUcWz

LinkTree: https://linktr.ee/caffcx

I love acronyms, don't you? Of course you do.

We all do.

Especially ones that work and make sense.

SPARK is all you need to improve your Customer Experience. If someone says different, they're trying to sell you something. (No offense SaaS frens)