Hi! This episode is kind of rambling, no script or notes, just pure tiktok diagnosed adhd core to be honest, but I talk about running remote teams and how it can be easier than running a raiding guild in world of warcraft.

Focus. Mindset. Clarity. Action. These are the things that will catapult you to excellence. Create systems and checklists WITHOUT being too rigid, and execute with the end result in mind.

Happy Holidays!!

Let's talk about disengaged employees, and employee experience as a whole, shall we?

Sorry about my voice, I have a slight cold.

Are we heading towards an abyss of shadow, decay, and void of our own creation?

Are we striving to make life worse for people?

Maybe.

The day after Thanksgiving is the busiest day for plumbing companies, and this year they NEED it.

https://cx-riot-radio.printify.me/products

After life punches you in the face with a break up, a job loss, or even just a bad call with a jerk customer, will you use it to become better, or will you allow it to make you bitter and jaded? The choice is yours. But one choice is... better...

A lot of the time, QA is a boring binary mess that doesn't show the whole picture.

AI QA Scoring that only goes off of transcripts is even worse.

A call may check off all the boxes, but does that make it a good call?

No.