Let's pretend that you're taking on a team of Dispatchers as a supervisor or manager. You are tasked in creating a scorecard for individual dispatcher performance, and since attendance has been a bit of an issue, an attendance policy that is firm but fair. This episode of CX Riot Radio walks you through creating both. Here's the LinkTree: https://linktr.ee/caffcx

Let's pretend that you're taking on a team of Dispatchers as a supervisor or manager. You are tasked in creating a scorecard for individual dispatcher performance, and since attendance has been a bit of an issue, an attendance policy that is firm but fair. This episode of CX Riot Radio walks you through creating both. Here's the LinkTree: https://linktr.ee/caffcx

Creating a Dispatch Score Card and Attendance Policy [WalkThrough]

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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Creating a Dispatch Score Card and Attendance Policy [WalkThrough]

Creating a Dispatch Score Card and Attendance Policy [WalkThrough]