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Is stripping your service department of all authority really worth it? Are you crippling their ability to best serve the customer because they aren’t empowered to make judgement calls or service decisions? Let’s dive into why it’s a good idea to rethink this strategy and ensure your team members can always do what is best for the team. 

For detailed show notes, Justin Varuzzo's after thoughts on each episode, and lists you can use to take immediate action in your business, check out the website at http://www.marketingandservice.com.