Misunderstandings come from what happens in a conversation. When only 2% of people have formal listening training, it's no wonder there is so much miscommunication. In this program, we will share research and best practices that show the importance of presence – i.e. truly and effectively listening – to increase achievement. Jess Dewell talks about the cost of not listening and shares insights from Oscar Trimboli, Author, Rodolfo Ramirez, COO, and Marilyn Shannon, Facilitator.