Andy Price Director, Worker Regulation – Code of Conduct Team
 Intake & Complaints Resolution Group talks about Complaints, compliance and the Code of Conduct under the New Aged Care Act

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Lisa Barrett and George Gouzounis host Elena Muller and Jenn West as they tackle the twin challenges of digital transformation and cybersecurity in aged care. Learn all about security in this essential discussion.

Elena Muller is the Managing Director of Timemakers and National Account Manager of Person Centred Software Australia. She is also a director at Burnside Retirement Services and has over 15 years of experience in business improvement projects. Her work spans strategic leadership and technology application in aged care services. 

Jenn West is a Cyber Risk & Resilience Specialist at SA Power Networks. She authors cybersecurity standards and specialises in developing digital protection strategies. Her work focuses on identifying and mitigating technological risks across critical infrastructure and service sectors. 

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Lisa Barrett and George Gouzounis host Phil Martin who brings his healthcare leadership perspective to discuss how AI is reshaping aged care services. Learn from his journey in aged care innovation.

Phil Martin is the Executive Director of Aged Care Services at MercyCare. He serves on the paramedicine consultative committee at Edith Cowan University and previously managed the State Operations Centre at St John Ambulance in Western Australia. His background spans healthcare management and operational leadership.

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Lisa Barrett and George Gouzounis host Marina Ritchie as she shares practical insights on how aged care organisations can successfully adopt AI. Discover real strategies that work on the ground.

Marina Ritchie works as an AI Adoption Manager at ScrumCraft and serves as an AI trainer and advisor. She helps organisations navigate AI transformations, providing strategic guidance on technology integration and implementation. Her expertise lies in helping businesses understand and adopt artificial intelligence effectively. 

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Lisa Barrett and George Gouzounis host Sharon Paulson as she reveals how to make digital transformation work in aged care. Get practical insights on using AI to improve operations and service delivery. 

Sharon Paulson is the Head of Digital Workplace Services at ECH, a leading provider of retirement living, wellness, and aged home care services. She is a digital transformation leader passionate about leveraging technology, including AI and data analytics, to enhance operational efficiency and elevate customer experiences.

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Lisa Barrett and George Gouzounis host Christopher Foster-McBride as he unpacks the critical balance between AI innovation and risk management in aged care settings. Learn why understanding AI risks matters for better care delivery.

Christopher Foster-McBride is the CEO and Co-Founder of Digital Human Assistants, known as the 'AI Risk Guy'. He has founded multiple ventures including AI for the Soul, Tokes Compare, and Medical Coding and Documentation GPT. His work focuses on AI risk management and technology development, bringing practical insights into responsible AI implementation. 

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This episode is an in-depth conversation with David Jacquier from Volunteer  SA/NT.
Home | General Volunteering Services | Volunteering SA&NT

This is a must listen for those who have volunteers on their team and for volunteers themselves.

You can find out more about national volunteering wee 19 - 25 May here
National Volunteer Week - Volunteering SA&NT

find a list of members here Current Members | Volunteer Service Unit | Volunteering SA&NT

become a member organisation here Join us - Volunteering SA&NT

If you know someone who wants to volunteer they can learn more about it here
Volunteering - Volunteering SA&NT and start their volunteering journey.

DISCLAIMER - if Volunteer SA is mentioned it is implicitly implied that it includes SA and NT.

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In this episode Paul Sadler talks about the upcoming reforms.

Paul Sadler is an experienced leader and influencer who brings an extensive range of experience from more than 35 years in the aged care sector. Paul has been a national and state CEO of aged care industry associations, CEO of a major aged care provider, and influencer of ageing policy, disability and community care programs for both national and state governments. 

We talk about the introduction of the new, Aged Care Act.

• The deeming process and opting out of care categories.
• The New single assessment programme (which began on the day of recording).
• Pricing changes, co contributions from 5% to 80% according to your pension status.
• Home Modifications.
• Focus on time and motion and not wellbeing: outputs v outcomes.
• Volunteers, their importance and inclusion in the Act.
• Changes in Dex Reporting.

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Interview with: 

• Mel Metz, Assistant Secretary, Legislative Reform Branch 

Indepth discussion about the new Aged care Act.  The feedback paper, preparations, implications for CHSP and much more.

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In this episode I discuss artificial intelligence and it's uses in the Aged Care Sector with 
George Gouzounis.  We talk about new initiatives; how can they help elder Australians and what are the potential problems.

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