AS 65: How my entire account got suspended on Amazon, and how I was unsuspended, an Indepth Story

A king has fallen. My entire  account got suspended on Amazon.

My heart instantly froze and felt like a giant rock. If I was 45 I probably would’ve had a heart attack. It felt like a vacuum of pressure was sucking my heart toward my stomach. All the horror stories you hear… there are true. Survivors are a few and far between. This an in-depth story of how I just got suspended, and then how I got unsuspended, all in the same day. Not even I, sir david was immune to wrath.

This is the AmzSecrets show, with your host David Aladdin. A battle but was lost, but the war is just beginning.

Today’s podcast is sponsored by  AmzSecrets.com VIP. We build powerful tools to supercharge your Amazon listings.

I recently had a listener email me in regards to vip and they said:

Looks great David.

I admit I have not joined the VIP yet,  however looking at the video it was the first time I understood the VIP is beyond a forum with secrets,  but actual tools you have developed.

I love listing to your podcasts too.

Best,

-Oded

His email was good feedback. The question is am I explaining the product as best as possible? This question not only applies to AmzSecrets VIP, but it made me ask myself this question about my private label products. Am I explaining the product as best as possible? Does the end customer understand what is for sale? They say the average person spends 7 seconds on a website, deciding whether or not he will buy or leave. So you’ve got 7 seconds to inform them, or lose them.

Today’s episode, episode 64 – How my entire account got suspended on Amazon, and how to get unsuspended.

It began like this.

I finally decided to upgrade my phone, and I went to Verizon. I got a new phone and number and began the process of changing my phone numbers for my accounts including Amazon.

At 5pm, As I went into seller central, I changed my phone number for notifications, customer support, and  my business phone number.

Literally the second I changed my business phone number, my account gained the red notification bubble inside of seller central. It said “You selling privileges has been suspended.”

I hit refresh, and the red bubble is still there. This isn’t some mistake. I then go to my inventory, the 17+ sku’s I have in there, and I click on each one, and see if they are still active.

None of them are active any more. I go to my store front, and look there, and my storefront is quickly evaporating with only 2 SKUs on it now. …  refresh F5! And then none. I went back into seller central, and now, seller central looks more different…worst.

A massive notification bar inside of Amazon sprawled across the top that said

“Amazon has suspended your account. Please refer to the email from Amazon to learn more about the status of your account.” In white and red.

I was in complete horror. Words cannot describe it. I thought of my manufacturers. I thought of the 4 ocean shipping containers floating across the ocean on their way to Amazon FBA. I thought of the air freight shipment that I have already paid for, ready to deliver goods for 4th quarter.

I am the real santa clause, as mentioned in episode 57, AmzSecrets.com/57, except they had taken my raindeer.

I feel like I’m a pretty calm dude, especially in the face of disaster. But when this happened, I was shocked. I felt destroyed.

Immediately I went to seller central forums. I started querying in rapid fire, 100 characters per minute questions and variations of instances to see if others had the same issue. Keep in mind this was all at the same time,