What do time to third appointment (TTT) and Cycle time (cycle) have to do with monitoring and improving patient care? Listen as Dr. Keg, front office, and technical managers discuss both needs as priorities for our practices.

Recognizing our staff is a key component of every staff meeting. In this episode, we go through the process as well as the different incentives we provide to our high performers!

Learn how we keep the focus on patients every week. Even when you are not around!

In this week's episode, we sit down with Dr. Kelley Everman and talk to him about those pesky eyelids— why do they droop, and what can we do about it?If you have questions about today's episode or would like to reach out to Dr. Everman, you can check out his practice's website at www.eliteoculoplastics.com.

A direction is not a destination without execution. You as a leader set the direction and destination. The behaviors and beliefs you and your people demonstrate with each interaction connect the big Mission to each person's actions. That is true alignment. In their eye care business, Dr. Susan and Jeff use a BB card to reinforce the key beliefs and behaviors. Do you have a card for your team?

It is the time of year when we all set goals...or should. Yet where are those goals taking you? What is your Mission and purpose? This is the time to connect what you want to achieve to who you are, what you believe and where you want to be. Your Mission must live and be shared. See how Dr. Keg and his offices make their mission live and the goals they use to lead to Mission Accomplished.

Friend of the program, Dr. Gary Gerber, (previous episodes on nearsighted control,) talks with Dr. Jeff about a different "key" pursuit. Playing the piano in rock bands with rock legends!

Just as people trained in CPR and the Heimlich Maneuver help save thousands of lives each year, people trained in QPR (Question, Response, Refer) learn how to understand mental health, recognize the warning signs of a suicide crisis, and how to question, persuade, and refer someone to help. Today we talk to Mindy Tate and Marianne Schroer about the very high suicide rate in Williamson County, and how QPR Training and other strategies can bring those numbers down.

In today's episode, we sit down and speak with Dr. Jim Patton of Vanderbilt University. Dr. Patton has been researching how certain retinal stem-cells in zebrafish are able to regenerate and repair themselves after being damaged. If this ability can be applied to humans, it could prove to offer eye-saving treatment for many and is an exciting look into the future of optical regeneration and eye care.

Presbyopia (or farsightedness) is a common condition that eventually happens to everyone's eyes. Thankfully, advancements in technology and medicine have made it easier than ever to have the effects of presbyopia mitigated. In this episode, Dr. Jeff walks through presbyopia and it's subsequent treatments, including technologies that are well on the way to help you see in those dark and dim restaurants again.