Episode 84 of Banking Reinvented dives into how Asia’s banks are answering a wake-up call from e-wallets, digital challengers, and shifting customer expectations, turning disruption into opportunity through AI, agility, and collaboration.

Host Tim Rutten is joined by Delfin “Doc Jay” Sabido, Chief Innovation & Transformation Officer at Chinabank (Philippines), to discuss how the 105-year-old bank is reinventing itself through trusted digital experiences, ecosystem partnerships, and intelligent automation.

Tune in to hear how Chinabank is balancing speed with security, leveraging partnerships to combat fraud and accelerate innovation, and experimenting with agentic intelligence to drive efficiency and personalization.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:19) – Introduction to Doc Jay

(02:20) – Backbase’s AI pivot

(03:45) – The remit of a Chief Transformation Officer

(07:46) – The “wake up” moment for digital transformation

(10:13) – The role of ecosystem partnerships

(14:30) – Using AI for operational efficiency

(18:32) – Getting buy-in from the boardroom

(23:51) – The evolution of Agentic AI

(29:00) – Predictions for Asian banking in 2026

(34:33) – Leadership learnings from Doc Jay

(39:39) – Episode wrap-up