As part of Philip's 'Back-To-Basics' range of highly effective and undervalued negotiation skills, this episode looks at minimal encouragers. These simple techniques go a long way to helping build rapport and getting the other side to start or continue to talk.

Philip Williams is a former Hostage & Crisis Negotiator with the Metropolitan Police and UK Government and CEDR's lead negotiation trainer.

If you would like to submit a negotiation challenge or question for Philip to tackle, email the podcast host Ben at [email protected].