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Ask an Expert by Propelo
Ask an Expert by Propelo episodes
- C+A+X = World-Class Customer Experience by John DiJuliusJohn DiJulius is considered the preeminent customer service experience leader by big brands from all over the world from The Ritz Carlton, Lexus, Starbucks, Progressive Insurance, and more. In this Ask an Expert interview John explains how by focusing on three things—Culture, Customer Experience, and Accountability—you can create a world-class customer experience.28 min
- Success is a Mindset – Here’s How by Jack Daly
Jack Daly, and sales and motivational speaker, shares key mindset approaches to achieving success. He’s built several successful businesses, and equally, if not more incredible, has done over 95 marathons and 15 ironmans — all after the age of 46.
28 min - Why Your Why Matters to Customers & Companies by Summer Erickson
Summer Erickson has worked with some of the biggest brands from Visa, Shutterfly, and Gap, and has created a consulting firm to help businesses accelerate performance through customer acquisition, retention, and loyalty. She shares insights on why your why matters, how you should look to pivot, and how you should engage your customers in today’s environment.
11 min - Credit Union by Heather Anderson
Heather Anderson, former executive editor at Credit Union Times and founder to The Oasis Group, shares how credit unions are uniquely positioned compared to regional banks during this economic crisis. She also details what they need to be keenly focused on right now.
25 min - Mental Health in The Workplace by Jessica Jones
Within a two-month period Jessica Jones, onboarded at infoUSA as VP of Talent, got promoted to GM and had to adapt to a global pandemic. She shares how one of the biggest takeaways is focusing on employee mental health.
19 min - A Unique Twist to Social Media by Nick Lateur
Nick Lateur, National Sales Manager for IMAGEN Brands, shares the attention-getting series he’s developed, and the approaches he’s taken to becoming a social media guru… so much that he’s been promoted to IMAGEN’s social media director.
22 min
About Ask an Expert by Propelo
From the publisher's feed
Thought-provoking interviews designed to share real and actionable insights from founders, C-level executives, and thought leaders hosted by marketing insider Joshua Carlsen.