Undoubtedly, 2023 was a year of retail challenges – inflation, shrink, sustainability, and, let’s also not forget, the always increasing demands of the everyday consumer.

But, at the same time, 2023 was also a year of extraordinary technological breakthroughs, with AI, and particularly GenAI, showing us new ways to run our operations and inspire our end customers.

So we are pleased to highlight the juxtaposition of these two ideas with Philippe Bottine, CEO North America, SES-imagotag. Philippe joined Chris Walton and Anne Mezzenga for the latest installment of Omni Talk’s Live Ask An Expert Series on LinkedIn to discuss how this confluence will shape the evolution of physical retail stores in 2024.

Chris and Anne go deep with Philippe on:

– Which macroeconomic factors he predicts will most impact retail in the coming year

– How he thinks AI will impact store operations

– How he predicts the role of the store associate will continue to change and evolve

– How he believes technology will further shape consumer expectations

– And, perhaps most importantly, why, amid everything, Philippe sees physical stores becoming the focal points for a more sustainable economy

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