Cindy, San Diego CA (pattycyn), had questions about the Global Shipping Program (GSP) as well as from the recent eBay for Business webinar about returns, refunds and replacements. Griff and Lee continued discussing the 2016 Fall Seller update. eBay Main Street is recruiting members for its Small Business Ambassador program (SBAN). Join eBay Main Street at http://www.eBayMainStreet.com, and let your voice be heard!