Lorianne, San Jose CA (clbcollectables), was held over from the prior segment with her question about limits in My Messages. First-time caller and longtime listener Maria, San Jose CA (thestylelister), called in with a tip about tracking repeat buyers plus a question about bookkeeping software. Katt, Pittsburg CA (barekatt), also shared a way to identify return customers. C.B., Chicago IL (c.b.), called in re: mailing lists.