Griff and Lee shared "8 Best Practices to Optimize Your eBay Listings" by Max Grodin from CrazyLister (http://www.crazylister.com) with help from Terapeak (http://www.terapeak.com) Julie, Las Vegas NV (julies*gems), has an international buyer who didn't update her name and address with eBay. John, Southbridge MA (jophicollectibles), had some helpful information for Julie. Ron, Birmingham AL (oilerman21), called in again with a tricky question about "new" vs "used" condition.