Griff elaborated on eBay's new Guaranteed Delivery (http://www.ebay.com/guaranteeddelivery) and how it benefits both buyers and sellers. Lee told Griff that the Multistate Tax Commission (http://www.mtc.gov) and 15 of its member states are offering a 3-month amnesty for online sellers who have fallen behind on remitting sales tax. eBay Concierge also was discussed, and eBetsy, Dallas TX, called in to share her customer service experience via Concierge.