Gina, Des Moines NM (classysoles), called to ask about estimated shipping times on items she's purchasing. Lee introduced BULQ Retail Moment #12: Halloween. Ron, Birmingham AL (oilerman21), got a warning from eBay after saying "contact me" in a My Messages email to a buyer. Mark, Rochester MO (geincsales), had a challenge with a SNAD return.  Tim, Fort Wayne IN (globalmartplus), asked about message settings.