08.03.2017 - By Support Breakfast
Episode 032 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify). This week featuring guest star Dan Feeney from Buffer.
How do we assign our tickets and who owns the interaction - is it better for our customers to build a relationship with a single person or potentially receive a quicker answer by talking to more than one?