Support Breakfast

We're back with a new season of Support Breakfast and we’re shaking things up!

This season we hope to explore a wide range of Support-centric topics, share the experiences, ask difficult questions and hopefully answer them! We’re still on our own journey of discovery so there will likely be some bumps in the road - thanks for coming along for the ride.

This month, we’re tackling worth and value - how to know your own worth, share what you’re doing, continually strive for excellence and champion the value of your team to rest of the company.

We're back with a new season of Support Breakfast and we’re shaking things up!

This season we hope to explore a wide range of Support-centric topics, share the experiences, ask difficult questions and hopefully answer them! We’re still on our own journey of discovery so there will likely be some bumps in the road - thanks for coming along for the ride.

This month, we’re tackling worth and value - how to know your own worth, share what you’re doing, continually strive for excellence and champion the value of your team to rest of the company.

Check out the show notes here: http://supportbreakfast.com/2018/04/12/season-2-episode-1-proving-the-value-of-support

The Support Breakfast podcast is:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

London Support Labs is happening on the 16th of May - sign up for more info, here: http://bit.ly/2GexpUK

Episode 56 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

This week we chatted about a lesson we learned, or something that we realised about ourselves, this week.

supportbreakfast.com

ko-fi.com/supportbrekkie

@supportbrekkie

@sarahleyh

@gentlethorns

@davechapman

@conorp

Episode 55 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

This week, we’re chatting about customer personas. Making decisions based on a customers behaviour, skill level or goals are often used in a marketing context. Does this approach have a place in support?

Links mentioned:

- Diego's Instagram: https://www.instagram.com/diego_the_boston_terrier/

- Ellery Bow: https://ellerybow.com

- Minor Figures Cold Brew: https://www.instagram.com/minorfigures/?hl

- Jobs To Be Done (JTBD): http://www.jobstobedone.org

- Wistia - Not phone first: https://wistia.com/blog/scaling-support-why-we-removed-our-phone-number-from-our-website

- Getting curious with Jonathan Van Ness: http://gettingcurious.libsyn.com

supportbreakfast.com

ko-fi.com/supportbrekkie

@supportbrekkie

@sarahleyh

@gentlethorns

@davechapman

@conorp

Episode 54 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

You get support, you get support, everybody gets support!

This week we're talking about how to support your self, because self-care is especially important for folks who are always looking out for others. We've got some tips for looking after your team mates and how to get the support you need from your manager or company.

supportbreakfast.com

@supportbrekkie

@sarahleyh

@gentlethorns

@davechapman

@conorp

Episode 53 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

You get support, you get support, everybody gets support!

This week we're talking about how to handle free or "low value" customers; do we do anything different and how do those customers fit in to our business and product plans.

supportbreakfast.com

@supportbrekkie

@sarahleyh

@gentlethorns

@davechapman

@conorp

@sarahleeyoga

Episode 52 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

This week we're talking about change management, how to help customers navigate a new feature or "improvement" and (hopefully) avoiding the pit of despair.

Get in touch with us!

www.supportbreakfast.com

@supportbrekkie

https://ko-fi.com/supportbrekkie

Find us individually

@sarahleyh

@davechapman

@conorp

@gentlethorns

Episode 51 of the Support Breakfast podcast with:

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

- Lisa Hunt (Geckoboard)

This week we're talking about the tools we use to support customers and the pros and cons of each.

Links mentioned:

* Huel:

* Ribena ad: https://www.youtube.com/watch?v=_IHF3yvSpM0

* NZ commercial with modesty leaves: https://www.youtube.com/watch?v=LqZZOb1aJEk

* The origin of the Dashboard: https://en.wikipedia.org/wiki/Dashboard

* Help Scout/Docs/Beacon: https://www.helpscout.net

* Intercom/Educate: https://www.intercom.com

* Vanilla Forums: https://vanillaforums.com/en/software/

* Front: https://frontapp.com

* Zendesk: https://www.zendesk.com

* Freshdesk: https://freshdesk.com

* Reply: https://buffer.com/reply/

* Statuspage.io

* Uservoice: https://www.uservoice.com

* Wistia: https://wistia.com

* JTBD: https://jtbd.info

* Chase: https://m.signalvnoise.com/a-new-approach-to-feature-requests-21bea562c083

* Ask Nicely: https://www.asknicely.com

* Looker: https://looker.com

* Write The Docs (Prague): http://www.writethedocs.org/conf/prague/2018/

supportbreakfast.com

@supportbrekkie

@davechapman

@conorp

@sarahleyh

@gentlethorns

Episode 50 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

- Sarah Chambers (Supported Content)

This week we're reflecting on 2017 as a year and what we’re going to do differently in 2018.

Links mentioned:

* Veganuary: https://veganuary.com

* You Tried: http://i0.kym-cdn.com/photos/images/facebook/000/325/934/060.png

* Ko-fi.com/supportbrekkie

* Episode 16 | Kill your darlings: https://soundcloud.com/supportbreakfast/episiode-16-kill-your-darlings

* Episode 43 | Everybody’s gotta learn: https://soundcloud.com/supportbreakfast/episode-43-everybodys-gotta

* HeadSpace: https://www.headspace.com

* Vitality 10K: https://www.vitalitylondon10000.co.uk

* Lisa’s Goodreads: https://www.goodreads.com/thetoreadpile

* Conor’s Goodreads: https://www.goodreads.com/conorpendergrast

* Sarah’s Goodreads: https://www.goodreads.com/book-e-monster

supportbreakfast.com

@supportbrekkie

@sarahleyh

@gentlethorns

@davechapman

@conorp

@sarahleeyoga