Support Breakfast

Episode 030 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify).

This week talked about the concept of "dog-fooding" (ew) i.e. using your own product. Do we use our own products (aside from supporting them) and were we customers before we were employees?

Episode 029 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify).

This week we couldn't organise ourselves out of a paper bag, so we scraped together three of us and decided to talk about how we structure our working day and manage our time. Irony!

Episode 028 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify).

This week we headed abroad to see the sights in beautiful Paris! We left behind Conor and Nomad Sarah, but acquired another long-time Support Breakfaster Katie Oswalt (Expensify).

It seemed fitting to make this week's episode about managing time zones and providing support to our increasingly global customers.

Episode 027 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify).

This week we're a couple of members down, so Dave and Sarah deep dive into a popular support metric, Churn!

Episode 024 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content)and Conor Pendergrast (Expensify).

This week Lisa and Dave are on their own because we've all been too busy for podcasting and they're talking about their routines and setups in a not-so-lightning "lightning" episode.

See full shownotes at:

Episode 024 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify). Ft. special guest star Ethan Walfish (Salsify).

This week we're talking about crushing bugs and how we manage, escalate and communicate issues with the software.

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Episode 024 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we're talking about being part of a distributed team doing customer support. Interesting, eh?

See full shownotes at: https://supportbreakfast.com/2017/05/18/support-breakfast-podcast-episode-24-how-to-be-remotely-happy/

Episode 023 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we're talking about how to start, or take your next step, in your support career. We cover what to look for in a company, what are stock options, how do you prepare for an interview and ugh, LinkedIn.

See full shownotes at: supportbreakfast.com

Episode 022 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we're talking about what skills we think are required for a career in Customer Support.

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Episode 021 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we're talking about situations in which we may have failed our customers. We discuss how to approach those conversations, especially when they're in a public domain, and how not to feed the trolls.

See full shownotes at: