Support Breakfast

Episode 51 of the Support Breakfast podcast with:

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

- Lisa Hunt (Geckoboard)

This week we're talking about the tools we use to support customers and the pros and cons of each.

Links mentioned:

* Huel:

* Ribena ad: https://www.youtube.com/watch?v=_IHF3yvSpM0

* NZ commercial with modesty leaves: https://www.youtube.com/watch?v=LqZZOb1aJEk

* The origin of the Dashboard: https://en.wikipedia.org/wiki/Dashboard

* Help Scout/Docs/Beacon: https://www.helpscout.net

* Intercom/Educate: https://www.intercom.com

* Vanilla Forums: https://vanillaforums.com/en/software/

* Front: https://frontapp.com

* Zendesk: https://www.zendesk.com

* Freshdesk: https://freshdesk.com

* Reply: https://buffer.com/reply/

* Statuspage.io

* Uservoice: https://www.uservoice.com

* Wistia: https://wistia.com

* JTBD: https://jtbd.info

* Chase: https://m.signalvnoise.com/a-new-approach-to-feature-requests-21bea562c083

* Ask Nicely: https://www.asknicely.com

* Looker: https://looker.com

* Write The Docs (Prague): http://www.writethedocs.org/conf/prague/2018/

supportbreakfast.com

@supportbrekkie

@davechapman

@conorp

@sarahleyh

@gentlethorns

Episode 48 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

- Sarah Chambers (Supported Content)

This week we're chatting about building and managing customer/partner/developer communities.

Links mentioned:

* Geckoboard Developer Community: https://community.geckoboard.com

* Buffer Chat #bufferchat: https://buffer.com/bufferchat

* Community.Expensify.com

* GeckoBoard are hiring generally: https://www.geckoboard.com/careers/

* So are Timely: https://www.gettimely.com/careers/

* MozCon Code of Conduct: https://moz.com/mozcon/code-of-conduct

* Mom Community guidelines: https://moz.com/community/blog-disclaimer

* Support Driven: https://supportdriven.com/support-driven-chat/

* Job here: https://jobs.lever.co/geckoboard/d367e252-9acf-40f4-b5b2-8b9679946f49

* Ko-fi.com/supportbrekkie

Episode 48 of the Support Breakfast podcast with:

- Lisa Hunt (Geckoboard)

- Dave Chapman (Buffer)

- Sarah Ley-Hamilton (Timely)

- Conor Pendergrast (Expensify)

- Sarah Chambers (Supported Content)

This week we chatted to Abby Armada from Clubhouse about preventing yourself from getting in a rut and keeping things fresh in your support career.

Links mentioned:

- Clubhouse https://clubhouse.io/

- Auror https://www.auror.co/

- Camille Acey - Where To Next? Evaluating Opportunities For Growth https://vimeo.com/202061452

- Radical Candor https://www.radicalcandor.com/

- One Direction (mwaha) http://www.onedirectionmusic.com/gb/home

- London Support Lab https://twitter.com/ldnsupportlab

- Aspire https://supportdriven.miraheze.org/wiki/Aspire:_Career_Mentoring_by_Support_Driven

- Family Anti-Matters https://familyantimatters.simplecast.fm/

- When ambition and anxiety collide: https://medium.com/geckoboard-under-the-hood/when-ambition-and-anxiety-collide-finding-support-at-work-when-the-waters-get-rocky-ac9113c6396a

- Support Ops https://supportops.co/

- Support Breakfast Ko-Fi https://ko-fi.com/supportbrekkie

Episode 47 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Conor Pendergrast (Expensify)and Sarah Chambers (Supported Content).

This week we chatted to Ilemi Arrindell from Akkroo about life as a solo Customer Support Unicorn.

Episode 46 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Conor Pendergrast (Expensify)and Sarah Chambers (Supported Content).

This week we were joined by James from GoSquared to chat about "all hands" support, why it's important and how to make it work.

Episode 44 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Conor Pendergrast (Expensify)and Sarah Chambers (Supported Content).

This week, we talked to Andra from Zapier about scaling in support teams and retaining knowledge in teams of varying sizes.

Episode 44 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Conor Pendergrast (Expensify)and Sarah Chambers (Supported Content).

This week, we talked to Derek Honmann from Median about everything live chat. We hear a little about what problem Median are trying to solve, some pros and cons of live chat, a guide to when and how to use live chat in your business, as well as some insights into starting up a business!

Episode 43 of the Support Breakfast Podcast with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) and Conor Pendergrast (Expensify).

This week we're joined by guest Patrick East from GitHub to discuss the skills necessary for support and how to learn them.

Episode 041 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) and Conor Pendergrast (Expensify).

This week, we talked about what's in a name? Is there a difference between Customer Support and Customer Success? Or is Customer Support just a dirty word that we want to rid ourselves of?

Episode 041 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) and Conor Pendergrast (Expensify).

This week, we talked about Chatbots, and AI (Artificial Intelligence) and what all that automation means for our jobs. What are chatbots, how can you use them in Customer Support and what the future holds.