Support Breakfast

Episode 020 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we sat down to record our podcast and couldn't bring ourselves to discuss the one we'd chosen. As we're all a bit tired and it's Easter, we decided to stray from the beaten path and share a little more about what we nerd out about, outside of support.

See full shownotes at: http://supportbreakfast.com/?p=2383

Episode 019 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about books, baby! We each select 2 books that have helped shape our support careers and for good measure, some of our favourite fictional reads - we like big books and we cannot lie!

See full shownotes at: http://bit.ly/2oqhGqv

A bonus episode of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

Lisa reports back from her time at Supconf Seattle and talks to members of the Support Driven community about their favourite breakfast foods and advice for their younger selves, plus interviews with Scott Tran, Matt Dale and Christina Jones.

See full shownotes at: https://supportbreakfast.com/2017/04/04/support-breakfast-supconf-seattle-special/

Episode 018 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about everything documentation, internal, external and extraterrestrial(?!). What should you do? How do you do it? Where do you put it?

See full shownotes at: http://supportbreakfast.com/2017/04/06/support-breakfast-podcast-episode-17-whats-up-doc

Episode 017 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about delivering happiness, or the WOW factor. How to set expectations with customers and give them a little something something on the side.

See full shownotes at: http://supportbreakfast.com/2017/03/30/support-breakfast-podcast-episode-17-the-wow-factor

Episode 016 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about sunsetting features, killing your darlings or the euphemism of your choice for saying goodbye to things that customers may love.

See full shownotes at: http://supportbreakfast.com/2017/03/23/sunsetting-products-killing-your-darlings

Episode 014 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about company culture - the good, bad and the ugly! We recorded this version all together, live from Lisa's house - hilarity ensued.

See full shownotes at: http://supportbreakfast.com/?p=1577

Episode 014 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about our how to be more constructive with our feedback, as well as how to take it after you've dished it.

See full shownotes at: http://supportbreakfast.com/?p=1436

Episode 013 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about our what metrics we use to measure our progress and which ones we can safely ignore.

See full shownotes at: http://wp.me/p898ME-kb

Episode 012 of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify).

This week we talk about our personal and professional #goals and how we got into our support careers.

See full shownotes at: https://supportbreakfast.com/?p=967