Why do some building failures look simple… until you open a wall and find ten new problems? In this livestream, I sit down with an industry leader who specializes in the toughest maintenance and construction diagnostics facing HOAs today — from mysterious deck failures and chronic mold issues to roof leaks, flashing mistakes, siding cracks, skylight problems, paint delamination, incompatible coatings, gutter undersizing, and full-replacement decisions that catch boards off guard.

We’ll break down the real causes behind the failures that cost communities the most — and the questions managers and boards should ask before approving work. If you’ve ever wondered why bids can vary by 40%, why leaks return after repairs, or why moisture keeps finding its way in, this session is your chance to get clear answers.

YouTube Video: https://youtu.be/XaPSyNwFbww

Raymond Dickey • AssociationHelpNow.com

Todd Vignola • Add Ventures, Inc. • [email protected] • www.addventuresinc.com

David Chesky, R.S., P.R.A. • Falcon Engineering • [email protected] • www.thefalcongroup.us

Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.

Does not constitute professional advice.

Docks and dams age quietly, fail suddenly, and can become budget-wrecking fast if boards and managers don’t spot the warning signs early. This livestream breaks down the hidden structural, environmental, regulatory, and ownership liabilities that too often slip past reserve schedules and end up blindsiding associations with massive surprise costs. We’ll cover what should be evaluated, how to anticipate lifecycle and safety risks, and the questions every manager should be asking long before small deficiencies turn into emergencies.

———————— 

Podcast CAMICB CEU Instructions: 

Log into: https://lp.constantcontactpages.com/ev/reg/gebjdyf

Log into the above before you start listening to the podcast. Simply follow the instructions. It's not complicated.

———————— 

PANEL:

Raymond Dickey • AssociationHelpNow.com

Dawn Becker-Durnin, CIRMS • Acrisure • [email protected] • www.HOAInsuranceSC.com

Matt Kuisle, PE, PRA, RS • Reserve Advisors, Inc. • [email protected] • www.reserveadvisors.com

Tulin Fuselier, PE • Weston & Sampson • [email protected] • www.westonandsampson.com

AssociationHelpNow® | Practical insights for managers and boards who live this every day.

Does not constitute professional advice.

Docks and dams age quietly, fail suddenly, and can become budget-wrecking fast if boards and managers don’t spot the warning signs early. This livestream breaks down the hidden structural, environmental, regulatory, and ownership liabilities that too often slip past reserve schedules and end up blindsiding associations with massive surprise costs. We’ll cover what should be evaluated, how to anticipate lifecycle and safety risks, and the questions every manager should be asking long before small deficiencies turn into emergencies.

Find the video at: https://www.youtube.com/@AHNData/videos

PANEL:

Raymond Dickey • AssociationHelpNow.com

Dawn Becker-Durnin, CIRMS • Acrisure • [email protected] • www.HOAInsuranceSC.com

Matt Kuisle, PE, PRA, RS • Reserve Advisors, Inc. • [email protected] • www.reserveadvisors.com

Tulin Fuselier, PE • Weston & Sampson • [email protected] • www.westonandsampson.com

AssociationHelpNow® | Practical insights for managers and boards who live this every day.

Does not constitute professional advice.

Retaining walls rarely get attention until the ground shifts—literally. This session breaks down why these structures are among the most overlooked high-risk components in community associations and how hidden drainage issues, soil movement, and aging construction quietly set the stage for major failures.

YouTube: https://youtu.be/gucX_IWBz6s

We’ll cover what managers and boards must document, how to spot early warning signs, and why retaining walls are a financial hazard zone when reserves underestimate real replacement costs. Most importantly, we’ll look at the safety side—because these aren’t just dollars and line items. A wall failure can injure someone. Knowing what to look for, and acting early, can prevent the kind of event every board hopes never happens.

Raymond Dickey • AssociationHelpNow.com

Alan Ebert, PE, PRA, RS • Reserve Advisors, Inc. • [email protected] • www.reserveadvisors.com

Dawn Becker-Durnin, CIRMS • Acrisure • [email protected] • www.HOAInsuranceSC.com

John LaGumina, Esq. • The LaGumina Law Firm, PLLC • [email protected] • www.laguminalaw.com

AssociationHelpNow® | Practical insights for managers and boards who live this every day.

Livestream does not constitute professional advice.

Luxury High-Rise Jeffrey Ulm Interview: Inside Miami’s Ultra-Exclusive World

The Brickell/Miami high-rise world is nothing like typical association management. From cold plunges and cigar lounges to 100-story towers, Bentley deliveries, branded buildings, concierge-level expectations, and the intense hospitality standard required to succeed… this interview with Jeffrey Ulm, CMCA, AMS, PCAM gives managers and board members a rare inside look at one of the most demanding management environments in the country.

Walk with us through what “perfection” really means when residents fly in for only two weeks a year and expect every elevator, amenity, and service touchpoint to operate flawlessly. You’ll hear about hidden pressures, surprising perks, how luxury managers develop their careers, and why these buildings are actually some of the most rewarding places to work, if you’re built for it.

Video: https://youtu.be/IJu9_K5mPHY

Raymond Dickey • AssociationHelpNow
 https://www.linkedin.com/in/raymondjdickey

Jeffrey Ulm, CMCA, AMS, PCAM • FirstService Residential • [email protected] • www.fsresidential.com

Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.

This content does not constitute professional advice and may have been edited.

#HOAManagement #CommunityAssociations #PropertyManagement

Inside Luxury High Rise Management: What Happens Behind the Front Desk

Curious what separates a high end building from a true luxury high rise?

This conversation gives you a rare look at the service culture, resident expectations, and leadership mindset required to operate in one of the most demanding segments of the community association world.

You will hear what happens when highly successful residents expect immediate service, how managers build a high performance staff culture, and the surprising myths that many managers and board members still believe about luxury properties.

If you want to understand how elite communities actually function behind the scenes, this is the video to watch.

Raymond Dickey • AssociationHelpNow

https://www.linkedin.com/in/raymondjdickey

Jeffrey Ulm, CMCA, AMS, PCAM • FirstService Residential • [email protected] • www.fsresidential.com

Find More Videos: https://www.youtube.com/@AHNData/videos

Find Great PodCasts: https://www.buzzsprout.com/2565449

Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.

This content does not constitute professional advice and may have been edited.

#HOAManagement #CommunityAssociations #PropertyManagement

Rule Enforcement Traps Boards Don’t See Coming

One “simple” rule violation can turn into a privacy complaint, discrimination claim, or a D&O headache fast—especially when boards and managers improvise enforcement.

YOUTUBE: https://youtu.be/MQ_5Knn2mBY

In this session, we pressure-test real-world scenarios that feel straightforward… until they aren’t:

“Reasonable accommodation” requests (and what you can ask for without creating a bigger problem)

Warnings, hearings, and consistency (what courts and owners often expect—even when your docs don’t spell it out)

Documentation landmines: photos, interviews, surveillance, interior visibility, and “how far is too far?”

The unspoken risk: rule enforcement that accidentally becomes about something else

Plus: “You’re the Judge” cases that split even attorneys (signs, door decor, locker rooms, and more)

If you’ve ever thought, “Why is this getting so messy?”—this is why.

• David Byrne, Esq. • Ansell Grimm & Aaron, PC • [email protected] • www.ansell.law
• Raymond Dickey • AssociationHelpNow.com
• Gregg V. Gerelli • Gerelli Insurance Agency, Inc. • [email protected] • www.gerelli-insurance.com
• Cory Kravit, Esq. • Kovitz Shifrin Nesbit • [email protected] • www.ksnlaw.com
• John LaGumina, Esq. • The LaGumina Law Firm, PLLC • [email protected] • www.laguminalaw.com
• Cynthia Jones, Esq. • Sellers, Ayers, Dortch & Lyons, P.A. • [email protected] • www.sellersayers.com
• O’Neil McCoy, MRED, CLCS • McGriff • [email protected] • www.mcgriffinsurance.com
• Matthew W. Heron, Esq. • • Hirzel Law, PLC • [email protected] • www.hirzellaw.com

Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.

#HOAManagement #CommunityAssociations #PropertyManagement

The Four Corners Rule: If It’s Not Written, It Doesn’t Exist

When disputes arise, it’s not about what someone meant, it’s about what’s written. The Four Corners Rule is the legal principle that says only the words within a document itself count. For boards, managers, and even vendors, that can mean the difference between being protected or being exposed.

YouTube: https://youtu.be/bj6katQnIgc

John LaGumina, Esq. / David Byrne, Esq.  / Deborah Gerelli, CIRMS / Michael Pereira, Esq. / Cory Kravit, Esq.  / Christian Saville, Esq. 

Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.

This content does not constitute professional advice.

Community Manager Roundtable – Live Interactive Livestream - Plus: Let's Talk Bodies - of Water. 

Kristine Bates, CMCA, AMS, PCAM / Thomas Claus / Nichole M. Haddock, CISR / David Byrne, Esq. 

Hosted by AssociationHelpNow®.

#HOAManagement #CommunityAssociations #PropertyManagement

Communities miss the danger they can’t see. Hidden infrastructure failures hit fast — and hit hard. Get ahead before the liability lands on you.

In-depth and basic reserve questions answered.

Michelle Baldry, PE, PRA, RS • Reserve Advisors, Inc. • [email protected] • www.reserveadvisors.com

Raymond Dickey • AssociationHelpNow.com

Hosted by AssociationHelpNow®

#HOAManagement #CommunityAssociations #PropertyManagement