High-rise communities face a different level of risk, cost, complexity, and resident disruption when major building systems begin to age. This one-hour CEU webinar explores why reserve studies are only the starting point, how boards and managers should think about capital planning, and why elevators, facades, balconies, roofs, plumbing, parking structures, fire/life safety systems, maintenance history, inflation, insurance expectations, and resident communication all matter before a crisis or special assessment occurs.

YouTube: https://youtu.be/hq3FKvRRD1I

Viewers may watch this webinar on demand from July 1, 2026 through August 1, 2026 for CEUs. High-Rise Components That Cannot Be Ignored available from Jul 1, 2026 12:00 AM EDT - July 31 11:59 PM at: https://attendee.gotowebinar.com/register/7061191672666797398

To receive CEU credit, participants must actively engage during the webinar using the Question feature. Throughout the session, prompts will be provided, and attendees are required to respond within the Question panel to confirm participation. Failure to respond to these prompts may result in ineligibility for CEU credit, as engagement is required to verify attendance.

It may take our office up to one week to send CEU confirmation.

Panelists:

Andrew Sytnik, CMCA • FirstService Residential • [email protected] • www.fsresidential.com

Dawn Becker-Durnin, CIRMS • Acrisure • [email protected] • www.acrisure.com

Todd Walter, PE, PRA, RS • Reserve Advisors, Inc.• [email protected] • • www.reserveadvisors.com

Raymond Dickey • AssociationHelpNow

This webinar does not replace professional advice.

When the Board Turns on the Manager - How to Survive

It’s more common than most admit—new board members come in and immediately want a change. Instead of a clean transition, some managers find themselves dealing with one or two board members who make their job difficult, unproductive, or even hostile.

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YouTube: https://youtu.be/bh54uxemLnk

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In this candid session, we break down how managers can navigate situations where the relationship with the board—or certain board members—has clearly shifted. When communication becomes strained and interactions feel personal, what’s the right response?

We’ll explore where a manager’s responsibilities begin and end, how to handle difficult or disrespectful board members, and whether communication should go through individuals or the full board. We’ll also discuss when to involve your management company, legal counsel, or other professionals to protect yourself and the association.

Most importantly, this session focuses on practical strategies to help managers **maintain professionalism, reduce risk, and get through challenging board dynamics**—especially when the goal is to stabilize the situation until leadership changes.

You’ll learn:

How to respond when board members become adversarial

Whether you must engage with hostile directors

The role of your management company

When to document, escalate, or involve counsel

How to control communication and expectations

Practical ways to stay professional during difficult transitions

PANEL:

David Byrne, Esq. • Ansell Grimm & Aaron, PC • [email protected] • www.ansell.law

Raymond Dickey • AssociationHelpNow.com

Valerie Garcia Giovanoli, Esq. • McCabe, Trotter & Beverly, P.C. • [email protected] • www.mccabetrotter.com

Cory Kravit, Esq. • Kovitz Shifrin Nesbit • [email protected] • www.ksnlaw.com

John LaGumina, Esq. • The LaGumina Law Firm, PLLC • [email protected] • www.laguminalaw.com

Jim Miles, CMCA. AMS  • Bluefield Realty Group • [email protected] • www.bluefieldgroup.com

Mary Ellen Saks • RCP Management Company • [email protected] • www.rcpmanagement.com

This content does not constitute professional advice.

Facial recognition is no longer a future issue for condos, HOAs, high-rises, and community associations — it is already here.

YouTube: https://youtu.be/g-KmC6A2gTc

CEU video will be available on Jun 30, 2026 12:00 AM EDT at: https://attendee.gotowebinar.com/register/1688654602841957467 

In this discussion, our panel looks at how facial recognition and AI-powered camera systems are being used for access control, license plate recognition, amenity access, security alerts, and resident convenience. But the conversation also goes deeper into the risks: biometric data, privacy concerns, discrimination claims, vendor liability, cyber insurance, police access, data retention, and whether boards should adopt this technology at all.

Topics include:

• How facial recognition actually works
• Why it is more than simple face measurements
• Access control for buildings, pools, gyms, gates, and restricted areas
• Whether masks, sunglasses, makeup, or photos can fool the technology
• Why boards should question “99% accurate” sales pitches
• Biometric data, cyber insurance, exclusions, and vendor responsibility
• Discrimination and privacy concerns
• Police requests, subpoenas, and community policies
• Why boards need written policies before adopting the technology
• What questions managers and boards should ask vendors
• Why facial recognition may only be the beginning of AI-powered community surveillance

Panelists:

Dawn Becker-Durnin, CIRMS
Acrisure
[email protected]
www.acrisure.com

David Byrne, Esq.
Ansell Grimm & Aaron, PC
[email protected]
www.ansell.law

Raymond Dickey
AssociationHelpNow.com
www.AssociationHelpNow.com

Gregg V. Gerelli
Gerelli Insurance Agency, Inc.
[email protected]
www.gerelli-insurance.com

Sean A. O’Connor, Esq., CCAL
Clarkson McAlonis & O’Connor, P.C.
[email protected]
www.cmolawpc.com

John Tani Jr.
Elevance Health

This content does not constitute professional advice.

#HOA #CondoAssociation #FacialRecognition #AccessControl #CyberInsurance #CommunityAssociations #HOAManagement #CondoManagement #AssociationHelpNow #BiometricData #Privacy #CommunityAssociationLaw

Gated communities. Key fobs. Call boxes. On paper, it all sounds secure—but many associations are far more exposed than they realize.

YouTube: https://youtu.be/kGaplSFlrCA

CEUS: You must watch on our GoToWebinar system. Go to www.AssociationHelpNow.com.

Join us for a practical discussion featuring Tom Landry (SEC Protects), a 25-year federal law enforcement veteran who retired from the United States Secret Service in 2022. Tom served as Special Agent in Charge of the St. Louis Field Office and on the Presidential Protective Division under Presidents George W. Bush and Barack Obama, working in nearly fifty countries. He now helps organizations strengthen real-world security environments.

Alongside Tom, an HOA attorney and insurance professional will connect **security breakdowns to legal and insurance risk**—because when access control fails, it quickly becomes a liability issue.

We’ll cover how unauthorized entry actually happens—from shared fobs and propped doors to vendor access and outdated systems—and what boards and managers are expected to have in place when something goes wrong.

**You’ll learn:**
• Common access control mistakes HOAs are making
• Where boards assume they’re protected—but aren’t
• What attorneys and insurers look for a

Dawn Becker-Durnin, CIRMS • Acrisure • [email protected] • www.acrisure.com

Raymond Dickey • AssociationHelpNow.com • www.AssociationHelpNow.com

John LaGumina, Esq. • The LaGumina Law Firm, PLLC • [email protected] • www.laguminalaw.com

Tom Landry • SEC Protects • [email protected] • www.secprotects.com

This content does not constitute professional advice.

A homeowners’ association manager plays a vital role in the day-to-day operation of a community. However, there are certain responsibilities that should remain with the board and should not be delegated to management.

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YouTube:  https://youtu.be/-pitl_9YrP0

1 Hour CEU Video Available All Day - OnDemand 1h: 
Jul 2, 2026 at: https://attendee.gotowebinar.com/register/7797773203265607008

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In this discussion, our industry leader panel will explore situations where managers may need to say “no” when requests fall outside their proper role. The conversation will highlight common assignments that blur the line between governance and management.

Understanding these boundaries helps protect both the manager and the association. When roles remain clearly defined, boards can focus on governance while managers concentrate on professional community operations—helping ensure the association functions effectively and responsibly.

PANEL:

David Byrne, Esq. • Ansell Grimm & Aaron, PC • [email protected] • www.ansell.law

Raymond Dickey • AssociationHelpNow.com  • www.AssociationHelpNow.com

Valerie Garcia Giovanoli, Esq. • McCabe, Trotter & Beverly, P.C. • [email protected] • www.mccabetrotter.com

John LaGumina, Esq. • The LaGumina Law Firm, PLLC • [email protected] • www.laguminalaw.com

Cynthia Jones, Esq. • Sellers, Ayers, Dortch & Lyons, P.A. • [email protected] • www.sellersayers.com

Practical insights for managers and boards who live this every day.

This content does not constitute professional advice.

Every community association operates on policies and procedures—but many boards don’t realize which ones are essential until a problem occurs. In this livestream, our industry expert panel reviews 25 must-have policies and procedures that associations should strongly consider having in place.

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CEU On-Demand: Available all day on Jun 23, 2026 at:
https://attendee.gotowebinar.com/register/1325461722409362262

YouTube: https://youtu.be/AiVrI72mTfA
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CEU INSTRUCTIONS: During the session, you are required to use the “Question” feature and enter “CEU” when prompted. If you cannot locate the Question feature, stop immediately and email us for instructions so we can assist you ([email protected]). You will be prompted a total of three times during the program. We must receive all required responses in order to verify your participation.
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We’ll walk through the purpose of each policy, why it matters, and how it helps boards and managers operate more consistently and fairly.

You may discover that your association already has many of these in place—or you may find a few important ones missing.

Times change. Communities change. Laws change. Good associations make sure their policies evolve too.

Panel:

John LaGumina, Esq. • The LaGumina Law Firm, PLLC • [email protected] • www.laguminalaw.com

Mike Luzzi, CIRMS • Acrisure • [email protected] • www.acrisure.com

David Byrne, Esq. • Ansell Grimm & Aaron, PC • [email protected] • www.ansell.law

Stephanie Harmon, CMCA, AMS, PCAM • FirstService Residential • [email protected]

Cory Kravit, Esq. • Kovitz Shifrin Nesbit • [email protected] • www.ksnlaw.com

Gregg V. Gerelli • Gerelli Insurance Agency, Inc. • [email protected] • www.gerelli-insurance.com

Raymond Dickey • AssociationHelpNow.com • [email protected] • www.AssociationHelpNow.com

This content does not constitute professional advice.

Join us for an exclusive one-on-one conversation with Adam Clarkson, Esq., as we dig into the real-world legal challenges facing community associations today. This is not a panel—this is a focused, direct discussion designed to unpack how attorneys actually think when boards and managers are making tough calls.

We’ll explore where legal risk truly begins (and where it’s often misunderstood), how boards unintentionally create exposure, and what managers should and should not be doing when legal issues start to surface. Adam will also share practical insights on communication with counsel, navigating gray areas, and how to avoid turning small issues into expensive problems.

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CEU On-Demand: Available all day on Jun 11, 2026 12:00 AM EDT at:
https://attendee.gotowebinar.com/register/4407727066592917078

YouTube (available now): https://youtu.be/R2Is4pkyR4A
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This session will also include an open Q&A, where viewers are encouraged to ask anything—real scenarios, gray-area questions, or situations you’re currently dealing with. Nothing is off limits, and the goal is to give you direct, practical insight you can actually use.

Whether you're a manager, board member, or industry professional, this session will give you a clearer understanding of how legal strategy intersects with day-to-day operations—and how to make better decisions before issues escalate.

Adam Clarkson, Esq. • Clarkson McAlonis & O’Connor, P.C. • [email protected] • www.cmolawpc.com

Key Discussion Points:

- Where associations unknowingly create legal risk
- The biggest mistakes boards make when handling disputes
- When to involve legal counsel—and when not to
- How managers can protect themselves professionally
- Real-world scenarios and how they should be handled

This content does not constitute professional advice.

Insurance coverage is getting harder, more expensive, and more complicated for community associations — and small mistakes by boards or managers can create major problems. In this session, insurance professionals Greg Gerelli and Dawn Becker-Durnin discuss the issues that can delay, damage, or even kill insurance deals, including incomplete applications, poor documentation, deferred maintenance, claims history, rental percentages, lender requirements, underwriting red flags, and changing insurance market conditions.

-------- YouTube: https://youtu.be/6ORxa-WnfO4

-------- OnDemand 1h CEU Video (available all day) - Insurance Deal Killers on Jun 2, 2026 at: https://attendee.gotowebinar.com/register/9125978851478394968

The discussion also explains why the right insurance agent matters, how boards can better prepare for renewals, what carriers are looking for, and why associations should not treat insurance as a simple checkbox. Viewers will learn practical steps boards can take now to improve their insurance position, avoid unnecessary surprises, and better protect their communities.

Gregg V. Gerelli • Gerelli Insurance Agency, Inc. • [email protected] • www.gerelli-insurance.com

Dawn Becker-Durnin, CIRMS • Acrisure • [email protected] • www.acrisure.com

Raymond Dickey • AssociationHelpNow.com • [email protected] • www.AssociationHelpNow.com

This content does not constitute professional advice.

Parking garage and concrete problems rarely appear overnight — they usually start as small cracks, leaks, rust, water intrusion, worn sealants, or hidden deterioration that managers and boards may walk past for months or years. In this discussion, Scott Baryiewski of South Shore Construction and Tanner Oldenburger, PE, RS of Reserve Advisors explain the early warning signs managers should recognize, why water and salt are major enemies of concrete structures, how small maintenance issues can turn into major structural repairs, and why reserve planning is critical before a garage or façade project becomes overwhelming.

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YouTube: https://youtu.be/qmSQUJcW8YA

Register for OnDemand 1h CEU Video - Parking Garages & Concrete Nightmares: What Managers Must Catch Early on Jun 9, 2026 12:00 AM EDT at:
https://attendee.gotowebinar.com/register/8571071825597884254
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The conversation also covers when to call an engineer versus a qualified contractor, why not every contractor is suited for structural concrete or garage restoration work, how staging and resident disruption affect major projects, and why boards should think carefully about maintenance plans, inspections, funding, and long-term reserve strategies.

Scott Baryiewski • South Shore Construction, Inc. • [email protected] • www.ssc.contractors

Tanner Oldenburger, PE, RS • Reserve Advisors, Inc. • [email protected] •  www.reserveadvisors.com

Raymond Dickey • AssociationHelpNow.com • [email protected] • www.AssociationHelpNow.com

This content does not constitute professional advice.

HOA Know-It-Alls — The Psychology of How to Handle Them

Every community has one… the “know-it-all.”

They’ve read one statute, watched a video, or used AI—and now they’re ready to challenge management, the board, and even legal counsel. Sometimes they’re right. Often they’re not. Either way, they can disrupt meetings, create confusion, and undermine confidence in leadership.

In this session, we break down the psychology behind know-it-alls and, more importantly, how managers and boards can handle them effectively—without escalating conflict or losing control of the room.

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YouTube: https://youtu.be/BkKDswlMq9U

OnDemand 1h CEU Video - HOA Know-It-Alls — The Psychology of How to Handle Them. Available to watch Jun 18, 2026 from 6:00 AM - 8:00 PM EDT.

https://attendee.gotowebinar.com/register/1935027669822013526

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What you’ll learn:

• Why know-it-alls behave the way they do (and when they might actually be right)

• How to respond without getting pulled into unproductive debates

• Practical phrases and strategies to defuse tension

• When to rely on professionals—and how to communicate that authority

• How misinformation spreads in communities (especially online) and what to do about it

Panel:

Kristine Bates, CMCA, AMS, PCAM • Associa New York • [email protected] • https://www.associanewyork.com

Thomas Claus • Leisure Village Association • [email protected]

Raymond Dickey • AssociationHelpNow.com • [email protected] • https://www.AssociationHelpNow.com

Taylor Hayes, CMCA, AMS • CAMS • [email protected] • https://www.camsmgt.com

Hosted by AssociationHelpNow® | Practical insights for managers and boards who live this every day.

This content does not constitute professional advice.

#HOAManagement #CommunityAssociations #BoardLeadership #PropertyManagement #HOA #AssociationHelpNow