Episode 192: Waqas Hussain is a CS leader who still craves time with his customers.

⏱️ Timestamps:

00:00:00 - Intro

00:01:06 - Waqas Hussain: a decade in customer success

00:02:07 - The secret to staying close to customers

00:04:20 - Handling protective CSMs and engagement

00:05:13 - Proven tactics for customer connection

00:07:16 - Executive alignment: the game-changer

00:08:24 - Why Waqas keeps coming back to CS

00:10:30 - Banana bread

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Waqas Hussain:

Waqas's LinkedIn: https://www.linkedin.com/in/waqas-hussain-18492b17/

Mentioned in this episode:

The Segment

Matik