Episode 251: What has become of the social contract around employment?

⏱️ Timestamps:

00:00:00 - Intro

00:02:01 - Caught on tape: Private meeting fallout

00:03:38 - When performance isn’t enough

00:04:44 - The myth of avoiding politics

00:05:59 - Be a force multiplier, not a divider

00:06:59 - From messed with to messed up

00:08:29 - Promotions as silent punishment

00:09:07 - Feedback and the broken social contract

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Matik

Episode 250: Luke Bartram and James Lawson share their best job search advice.

⏱️ Timestamps:

00:00:00 - Intro

00:02:39 - What’s on Luke’s CS recruitment mind

00:03:38 - Positioning yourself in a crowded market

00:06:01 - The value of domain expertise

00:09:20 - Productizing your CS experience

00:11:40 - Unpacking market shifts in hiring

00:13:15 - Discovering and selling your value

00:17:17 - Aligning pain points across the board

00:21:07 - Be yourself

00:23:23 - Transparency makes better hiring possible

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with the guests:

James's LinkedIn: https://www.linkedin.com/in/jlaw-ceoadvisory/

Luke's LinkedIn: https://www.linkedin.com/in/lukebartram/

Mentioned in this episode:

Matik

Episode 249: Adil Dittmer brings a classic sports analogy to the show.

⏱️ Timestamps:

00:00:00 - Intro

00:01:49 - Defending data without the D

00:02:21 - A mission to democratize data science

00:02:55 - Why CS can't define its own value

00:04:24 - Playing defense: What it means in CS

00:06:47 - Defense often beats offense in CS

00:07:18 - The missing metrics in CS strategies

00:09:21 - Start quantifying your CS plays

00:11:34 - Is CS the misunderstood teen of tech?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Adil Dittmer:

Adil's LinkedIn: https://www.linkedin.com/in/adildittmer/

Mentioned in this episode:

Matik

Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering.

⏱️ Timestamps:

00:00:00 - Intro

00:01:36 - Shifting from email to SMS marketing

00:03:10 - Strategic service as a revenue stream

00:03:39 - CS stepping into the revenue spotlight

00:05:33 - Pushing vs. pulling in customer success

00:06:58 - Entrepreneurial CS in action

00:08:12 - From free to paid: drawing the line

00:09:04 - Will customers pay for this?

00:10:02 - Pricing CS: a value-driven debate

00:11:05 - Discounted pilots and proving value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kristina Klakegg:

Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/

Mentioned in this episode:

Matik

Episode 247: Nehal Gupta envisions the future of customer marketing.

⏱️ Timestamps:

00:00:00 - AI sold me this hat

00:00:47 - Meet the Daily Standup crew

00:01:18 - From engineering to customer marketing

00:02:10 - AI's transformation of marketing

00:05:14 - The myth of the AI takeover

00:06:29 - Striking the human-AI balance

00:08:31 - Margin, sentiment, and smart tech tools

00:09:02 - Case studies at the speed of AI

00:11:23 - Hats off to hyper personalization

00:12:25 - Rise of the door-to-door 2.0

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Nehal Gupta:

Nehal's LinkedIn: https://www.linkedin.com/in/nehal-gupta-mba/

Mentioned in this episode:

Matik

Episode 246: Jon Johnson is a few weeks into a new gig, and he's got thoughts.

⏱️ Timestamps:

00:00:00 - Intro

00:04:41 - Early-stage startup: fresh baby diaper skin

00:06:13 - Solving fires through structure

00:11:13 - Building smart protections at speed

00:14:04 - Redefining real customer success

00:20:31 - The startup oath: repeatable revenue

00:23:21 - Can young CSMs think this strategically?

00:27:21 - Growth starts with curiosity

00:29:55 - From layoff to laptop in 30 days

00:40:05 - Networks fade, communities stick

00:44:26 - OF

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jon Johnson:

Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/

Mentioned in this episode:

Matik

Episode 245: Irwin Hipsman returns and shares what he learned from a recent marketing conference.

⏱️ Timestamps:

00:00:00 - Intro

00:01:54 - Insights from the NYC alliance conference

00:02:20 - B2C’s surprising presence and takeaways

00:03:45 - Group reference calls: game-changing move

00:04:58 - The risks and rewards of open invites

00:06:07 - Bridging the marketing-silo disconnect

00:07:35 - Understanding customer vs product marketing

00:09:33 - The hidden power of database cleaning

00:11:52 - The scary truth behind dirty data

00:13:32 - Irwin’s comeback and final thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Irwin Hipsman:

Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/

Mentioned in this episode:

Matik

Episode 244: Stephanie Tkach wonders where all the entry level CS roles have gone.

⏱️ Timestamps:

00:00:00 - Intro

00:01:03 - What Kind Work is doing differently

00:01:50 - The mystery of vanished entry-level roles

00:02:12 - Experience overload in "entry-level" hiring

00:04:15 - The hidden cost of hiring overqualified talent

00:06:40 - JP’s career path from retail to customer success

00:08:52 - Tech dreams from an unlikely hometown

00:11:50 - Smarter recruiting through partnerships

00:13:21 - Where to find Kind Work online

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Stephanie Tkach:

Stephanie's LinkedIn: www.linkedin.com/in/sstkach

Mentioned in this episode:

Matik

Episode 243: Andrew Henderson has some advice on how to communicate better.

⏱️ Timestamps:

00:00:00 - Intro

00:01:09 - GoodRx by day, podcast by night

00:02:33 - What’s on Andrew’s mind

00:03:35 - Winning the email tennis match

00:06:05 - The fine art of just enough information

00:08:43 - Why AI fails at human nuance

00:09:18 - Picking your metric poison

00:11:24 - The 5-minute passion challenge

00:12:22 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrew Henderson:

Andrew's LinkedIn: https://www.linkedin.com/in/andrewrhenderson/

Mentioned in this episode:

Matik

Have you ever answered the same question over and over? When you could have taken a bit of extra time to write it down to avoid redoing your work?

...no? Well, then you haven't quite fucked up like we have.

In this episode, we discuss all things documentation:

00:00:00 - The horror of half-written SOPs

00:01:21 - Reunion in Mississauga

00:04:04 - Margarita mayhem and ketchup chips

00:06:24 - New job, new role, new challenges

00:07:58 - The cost of half-baked process sharing

00:10:26 - Documentation as onboarding lifeline

00:14:35 - How to document without losing your mind

00:19:03 - Holding your team accountable to SOPs

00:24:57 - From “I think” to “I know”: Building trust

00:29:08 - When you finally experience product value

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/

Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

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