The Daily Standup

Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."

⏱️ Timestamps:

00:00:00 - Intro

00:02:08 - The future is fractional

00:02:53 - Balancing senior and entry roles

00:03:39 - Remote work revolution

00:04:59 - Cautious optimism or concern

00:06:02 - Hiring for outcomes, not people

00:08:03 - Fractional work's social contract

00:11:34 - Planning the next discussion

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jonathon Garcia:

Jonathon's LinkedIn: https://www.linkedin.com/jonathanagarcia

Episode 279: Amanda Hershberger is building something from the ground up.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Building Agent Fire

00:01:55 - Webinars for scrappy startups

00:03:05 - Structuring webinars effectively

00:04:08 - Engaging through webinars

00:05:14 - Growing webinar attendance

00:06:35 - Rob’s prerecorded webinar mishap

00:09:23 - Tailoring learning for real estate agents

00:10:21 - Repurposing webinar content

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Amanda Hershberger:

Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/

Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.

⏱️ Timestamps:

00:00:00 - Intro

00:02:49 - The CS leadership trap

00:03:19 - Head of CS: A limbo role

00:04:26 - Titles and their implications

00:06:10 - Personal stories: Climbing the ladder

00:07:50 - Challenges in career pathing

00:08:34 - The hall monitor analogy

00:09:13 - Why CS isn't valued

00:10:28 - Unpacking the title resistance

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Mike Lemire:

Mike's LinkedIn: https://www.linkedin.com/in/michaellemire/

What does digital CS mean nowadays?

Kristi and Stino dispel the myth that digital CS means...just send more emails.

⏱️ Timestamps:

00:00:00 - Intro

00:01:20 - Digital CS and playbook fatigue

00:04:42 - Why self-service feels like a chore

00:07:34 - Diagnosing drop-offs in the funnel

00:10:50 - Asking customers what they want

00:12:00 - Attention spans and short-form wins

00:14:13 - Celebrating small customer milestones

00:15:31 - When data isn't delivering outcomes

00:17:09 - Using AI to analyze anonymized data

00:19:47 - Prompt crafting for actionable insights

00:21:26 - Knowing when to walk away from Chatty

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: digital customer success, email marketing, customer service

Episode 277: Ricardo Araujo knows where to find the good feedback.

⏱️ Timestamps:

00:00:00 - Intro

00:01:35 - Thoughts on customer success

00:02:57 - Everyone's job vs. nobody's job

00:04:28 - Reading public reviews

00:06:56 - Expanding customer engagement

00:07:18 - Sales team learning by visiting

00:10:15 - Importance of customer proximity

00:12:46 - Building product feedback loops

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ricardo Araujo:

Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo

Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.

⏱️ Timestamps:

00:00:00 - Intro

00:01:24 - Quick pulse check insights

00:02:39 - Creative feedback techniques

00:03:34 - Building trust with questions

00:05:38 - Timing is everything

00:07:15 - The QBR question dilemma

00:12:04 - Measuring customer happiness

00:13:27 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever.

⏱️ Timestamps:

00:00:00 - Intro

00:01:30 - A book in the making

00:02:52 - Under pressure

00:06:08 - Strategic CSMs

00:07:25 - Navigating workplace dynamics

00:10:22 - Defining strategy

00:14:22 - Action speaks louder

00:15:51 - Moving forward

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Chad Horenfeldt:

Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/

Episode 274: The usually affable Bob London has got a bone to pick.

⏱️ Timestamps:

00:00:00 - Intro

00:02:05 - Airport AMAs and LinkedIn tales

00:03:03 - LinkedIn parody and engagement

00:05:31 - Bob's satirical posts

00:06:42 - Social media madness

00:08:01 - Social personas vs. reality

00:10:24 - Comedy and authenticity

00:12:27 - The power of choice and control

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Bob London:

Bob's LinkedIn: www.linkedin.com/in/boblondon

Episode 273: Monica Stewart wants to know how we get to value sooner.

⏱️ Timestamps:

00:00:00 - Intro

00:01:31 - The big question on customer success

00:01:48 - Vendor mishaps and lessons learned

00:05:27 - Why traditional sprints fail

00:07:04 - Rob's show and tell inspiration

00:08:33 - The power of focused sprints

00:11:03 - Internal dysfunction challenges

00:12:21 - Positivity and customer engagement

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Monica Stewart:

Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/

Episode 272: Laura Kightlinger is on a journey to find the balance.

⏱️ Timestamps:

00:00:00 - Intro

00:02:01 - The focus struggle in CS

00:02:38 - AI's role in modern efficiency

00:03:54 - Time management and side projects

00:06:20 - The exhaustion of context switching

00:07:24 - Meditation and resisting distraction

00:11:18 - Finding balance in a noisy world

00:13:05 - Wrapping up the conversation

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Kightlinger:

Laura's LinkedIn: https://www.linkedin.com/in/laurakightlinger