The Daily Standup

By Lifetime Value Media

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?

The Daily Standup is the flagship podcast on the Lifetime Value Me... more

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FAQs about The Daily Standup:

How many episodes does The Daily Standup have?

The podcast currently has 154 episodes available.

The Daily Standup episodes:

June 17, 2025 Shift from sales | Noble Todd
Episode 268: Noble Todd describes how he made the leap from sales to customer success.
⏱️ Timestamps:
00:00:00 - Intro
00:02:07 - What’s on Noble's mind about CS
00:03:01 - Transitioning from sales to CS
00:04:17 - JP's tips for CS success
00:08:24 - The challenge of landing a CS role
00:09:56 - Rob's unexpected sales journey
00:12:48 - Rob’s value model of expansion selling
00:13:48 - Noble's thoughts on discovery and solutions

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Noble Todd:
Noble's LinkedIn: LinkedIn.com/in/nobletodd
...more
16min
June 17, 2025 FROM THE HOTLINE: Don't lose that personal touch!
When total and complete automation is within reach, do you let it take over?
Kristi and Stino share their thoughts on what makes customer success...customer success.

⏱️ Timestamps:
00:00:00 - Botox and burnout in CS
00:03:24 - Personalization vs. product-led growth
00:04:03 - Losing the human touch in PLG
00:06:07 - Segmentation and scalable white glove
00:07:37 - Using product data for personalization
00:09:07 - Internal workflows vs. customer behavior
00:10:47 - Low-budget ways to personalize onboarding
00:11:46 - Collaborating with customers on design
00:12:42 - Scaling support without losing CSAT
00:14:12 - Categorizing tickets to find the root cause
00:17:05 - AI and documentation to reduce burnout
00:20:23 - Socializing support data with leadership

📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: artificial intelligence, personalization, customer support
...more
23min
June 16, 2025 Leadership green flags | Laura Condy
Episode 267: Laura Condy returns to the show to play a little game.
⏱️ Timestamps:
00:00:00 - Intro
00:02:24 - Traits in CS leadership
00:03:30 - Green flags in leaders
00:05:50 - The value of humility
00:06:46 - Realistic goals over lofty dreams
00:09:00 - Astrology and work life
00:11:08 - Rule number six revealed
00:11:41 - The power of taking PTO
00:12:48 - The ulterior motive unveiled

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Condy:
Laura's LinkedIn: www.linkedin.com/in/laura-condy
...more
15min
June 13, 2025 Grown folks' business | Ep. 266
Episode 266: In a new era of work, have the boundaries within it changed?
⏱️ Timestamps:
00:00:00 - Intro
00:01:16 - The awkward Reddit post
00:02:10 - Anodyne responses explored
00:03:15 - Romantic intentions revealed
00:04:59 - Navigating workplace boundaries
00:06:54 - Remote work relationships
00:07:33 - Dynamics and drama at the office
00:08:54 - Power dynamics and misreads
00:11:28 - Risky business of office romance

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
...more
14min
June 12, 2025 See the unicorn, be the unicorn | Ezra Zimbler
Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it.
⏱️ Timestamps:
00:00:00 - Intro
00:02:15 - The good and bad of LinkedIn communities
00:03:17 - The art of self-quoting
00:04:01 - LinkedIn for job seekers
00:07:54 - Authenticity on LinkedIn
00:09:25 - Defining authenticity
00:10:28 - LinkedIn's vision revealed
00:11:29 - The algorithm's riddle solved

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ezra Zimbler:
Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/
...more
13min
June 11, 2025 Confident customer conversations | Karin Dgana
Episode 264: Karin Dgana shares the roadmap for non-managerial customer success.
⏱️ Timestamps:
00:00:00 - Intro
00:01:28 - Motivation behind Intelligent Success
00:02:40 - Building a CS career beyond leadership
00:03:44 - Navigating leadership possibilities
00:06:25 - Path to independence in CS roles
00:08:08 - Staying motivated amid change
00:10:33 - Solving big problems as an IC
00:12:34 - Mastering the art of saying no

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Karin Dgana:
Karin's LinkedIn: https://www.linkedin.com/in/karin-dgana-a1a16033/
...more
16min
June 10, 2025 $$$ | Akash Sorathia
Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.
⏱️ Timestamps:
00:00:00 - Intro
00:02:20 - Revenue-driven mindset shift
00:02:50 - Misalignment and clear roles
00:04:12 - Building a hungry CS team
00:05:22 - Relationship selling mastery
00:06:07 - Goal-oriented CS approach
00:08:39 - Structuring for CS success
00:09:15 - Say no to spiffs

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Akash Sorathia:
Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/
...more
12min
June 09, 2025 To boldly CSM | De'Edra Williams
Episode 262: De'Edra Williams returns, even more fabulous than before.
⏱️ Timestamps:
00:00:00 - Intro
00:02:04 - Introducing the fab five
00:04:05 - Star Trek character analogies
00:06:23 - Khan as churn
00:07:27 - Implementing the strategy
00:09:26 - Funding the Starship Enterprise
00:11:51 - Vision for customer success
00:12:42 - May the force be with you

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with De'Edra Williams:
De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/
...more
14min
June 06, 2025 Flip the funnel | Boaz Maor
Episode 261: Boaz Maor discusses his experience starting a brand new role.
⏱️ Timestamps:
00:00:00 - Intro
00:01:14 - Why NPS matters more than you think
00:02:59 - The mission to fix healthcare
00:03:34 - Capitalism meets chaos in U.S. healthcare
00:10:15 - Making routine care truly affordable
00:16:09 - The three layers of customers
00:30:04 - Rethinking NPS for complex models
00:36:14 - Finding your fit in customer success
00:42:16 - Careers built on curiosity and connections

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Boaz Maor:
Boaz's LinkedIn: https://www.linkedin.com/in/boaz-s-maor-84810b/
...more
46min
June 05, 2025 Representation matters | Clare Knight
Episode 260: Clare Knight says "All aboard the onboarding train!"
⏱️ Timestamps:
00:00:00 - Intro
00:02:37 - Controversial suggestion: onboarding in sales
00:03:35 - Aligning incentives between sales and onboarding
00:04:29 - Crossing the promise-to-delivery chasm
00:06:32 - Fighting the trough of disillusionment
00:08:52 - Onboarding as the customer's cheerleader
00:09:11 - Risks and realities of early CS involvement
00:11:21 - Final thoughts on seamless transitions

📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Clare Knight:
Clare's LinkedIn: www.linkedin.com/in/clarerachelknight
...more
14min

FAQs about The Daily Standup:

How many episodes does The Daily Standup have?

The podcast currently has 154 episodes available.