The Daily Standup

Episode 243: Andrew Henderson has some advice on how to communicate better.

⏱️ Timestamps:

00:00:00 - Intro

00:01:09 - GoodRx by day, podcast by night

00:02:33 - What’s on Andrew’s mind

00:03:35 - Winning the email tennis match

00:06:05 - The fine art of just enough information

00:08:43 - Why AI fails at human nuance

00:09:18 - Picking your metric poison

00:11:24 - The 5-minute passion challenge

00:12:22 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrew Henderson:

Andrew's LinkedIn: https://www.linkedin.com/in/andrewrhenderson/

Have you ever answered the same question over and over? When you could have taken a bit of extra time to write it down to avoid redoing your work?

...no? Well, then you haven't quite fucked up like we have.

In this episode, we discuss all things documentation:

00:00:00 - The horror of half-written SOPs

00:01:21 - Reunion in Mississauga

00:04:04 - Margarita mayhem and ketchup chips

00:06:24 - New job, new role, new challenges

00:07:58 - The cost of half-baked process sharing

00:10:26 - Documentation as onboarding lifeline

00:14:35 - How to document without losing your mind

00:19:03 - Holding your team accountable to SOPs

00:24:57 - From “I think” to “I know”: Building trust

00:29:08 - When you finally experience product value

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/

Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe

Episode 242: Amber Rhodes is spilling the corporate tea.

⏱️ Timestamps:

00:00:00 - Intro

00:01:12 - The B2B streets

00:02:13 - Real Housewives meets LinkedIn

00:03:06 - Founders Behaving Badly goes deep

00:04:38 - Public stumbles and private screenshots

00:06:33 - When “vulnerability” goes viral

00:07:30 - Laughs, headlines, and newsletter gold

00:08:21 - The pirate mayor and other absurdities

00:09:04 - Rob’s rules for LinkedIn sanity

00:12:03 - Giving flowers and saying goodbye

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Amber Rhodes:

Amber's LinkedIn: linkedIn.com/in/amber-a-rhodes

Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do.

⏱️ Timestamps:

00:00:00 - Intro

00:01:00 - How the macroeconomy hits your workflow

00:02:20 - What the Fed interest rate really means

00:04:40 - Inflation, jobs, and controlling money

00:06:09 - Two wallets: customers and startups

00:07:24 - Startup friction when money costs more

00:10:12 - Dry powder and cautious investors

00:12:07 - MVPs are cheaper but expectations aren’t

00:13:48 - Consultants vs. AI: who adds more value?

00:16:56 - When AI still needs your expertise

00:18:32 - Staying practical in chaotic times

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.

⏱️ Timestamps:

00:00:00 - Intro

00:02:23 - The hiring crisis on everyone’s mind

00:02:58 - Light at the end of the hiring tunnel

00:04:00 - Stretch roles vs. playing to your strengths

00:06:13 - When ethics meet modern hiring tech

00:09:08 - Debunking the myth of AI-led screening

00:10:44 - Why who you know matters more than ever

00:12:13 - Harmonizing your career like a musician

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Maranda Dziekonski:

Maranda's LinkedIn: https://www.linkedin.com/in/marandaanndziekonski/

Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time.

⏱️ Timestamps:

00:00:00 - Intro

00:01:28 - Big ideas: AI in customer success

00:02:45 - Personalizing the customer handoff

00:04:24 - Text vs. email: Why messaging wins

00:06:42 - Finding balance in SMS intimacy

00:09:08 - Earning your space in the contact list

00:10:23 - Educating clients on appropriate usage

00:11:45 - The “textize your business” framework

00:12:54 - Final thoughts and an open invitation

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Chris Brisson:

Chris's LinkedIn: https://www.linkedin.com/in/chrisbrisson/

Episode 238: Sara Bochino wants us to think more holistically when purchasing software.

⏱️ Timestamps:

00:00:00 - Intro

00:02:23 - The SaaS promise gone wrong

00:04:05 - Piecemeal journeys, big headaches

00:05:01 - A roadmap for proactive teams

00:05:51 - Building products with purpose

00:07:26 - Who really owns your software?

00:09:49 - CEOs and customer obsession

00:11:15 - Time to rethink procurement

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Sara Bochino:

Sara's LinkedIn: https://www.linkedin.com/in/sarabochino/

Episode 237: Anastasia Mieshkova never wants you to get caught flat-footed again.

⏱️ Timestamps:

00:00:00 - Intro

00:00:59 - From project manager to CS leader

00:01:51 - Why adaptability is essential in CS

00:02:44 - Training your adaptability muscle

00:03:37 - Can you ever really be fully ready?

00:05:05 - Scripts vs. skills: what's more effective?

00:06:11 - Over-preparing can backfire

00:08:47 - The power of the "three solutions" method

00:09:39 - Shared values over perfect preparation

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Anastasia Mieshkova:

Anastasia's LinkedIn: https://www.linkedin.com/in/anastasia-mieshkova-90114365/

Episode 236: The episode where the guys talk too long about systems thinking, behavioral psychology, and the equation of value.

⏱️ Timestamps:

00:00:00 - Intro

00:01:29 - Celebrating milestones and new formats

00:02:44 - What is systems thinking?

00:05:24 - Applying systems thinking to CS

00:07:17 - The psychology vs. systems debate

00:12:37 - Breaking down a fiery customer episode

00:17:13 - The art of customer objections

00:21:02 - The upsell power of systems and empathy

00:32:42 - Value, perception, and the Netflix problem

00:36:30 - Get outta hea

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 235: Erdem Gelal, co-founder and CEO of Flowla, thinks we're standing inside a small window of opportunity.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - The surprising truth about VAT

00:02:39 - How VAT became a viral success

00:03:03 - Unlocking emotional cues with AI

00:04:44 - Why being human at scale matters

00:07:35 - Tips to make communication about them

00:08:04 - Does scaling humanity feel fake?

00:09:29 - Keeping the human touch with technology

00:10:25 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erdem Gelal:

Erdem's LinkedIn: https://www.linkedin.com/in/erdemgelal/