The Daily Standup

Episode 234: Karla Kannan reimagines what it means to onboard a customer.

⏱️ Timestamps:

00:00:00 - Intro

00:01:18 - Why education drives customer adoption

00:02:37 - Measuring education levels and usage

00:03:51 - True adoption vs. simple usage

00:05:33 - Spotting churn risks without usage data

00:07:09 - The inspiration behind Chimera's name

00:07:30 - Branding lessons from Karla's journey

00:08:44 - Lean Six Sigma's surprising CS impact

00:10:08 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Karla Kannan:

Karla's LinkedIn: https://www.linkedin.com/in/karlakannan/

Episode 233: Candy Irlanda is tired of the obtuse JD!

⏱️ Timestamps:

00:00:00 - Intro

00:01:21 - Candy and J.P.'s LinkedIn friendship

00:02:26 - What grinds Candy’s gears about job listings

00:03:16 - HR systems and the art of bad postings

00:03:39 - Nasty world, nasty work: J.P.'s rant

00:05:19 - When job descriptions change on you

00:06:10 - U.S. labor laws vs. global realities

00:06:56 - How to spot red flags when interviewing

00:08:02 - No barking, just closing thoughts

00:09:12 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Candy Irlanda:

Candy's LinkedIn: www.linkedin.com/in/cirlanda

Episode 232: Gurp Singh wants the answers to the test ahead of time.

⏱️ Timestamps:

00:00:00 - Intro

00:02:00 - A story of pain, passion, and action

00:05:07 - Mixing pain with pleasure in customer success

00:05:47 - CS lessons from reviving a music legacy

00:06:24 - Practical applications of personal passion

00:09:34 - Bridging the gap between CS and sales

00:12:23 - The addiction model of sales discovery

00:12:45 - Outro

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Gurp Singh:

Gurp's LinkedIn: https://www.linkedin.com/in/workwithgurp/

Episode 231: Do you treat each of your customers like a boss that holds the leash?

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - CS is not for me

00:02:58 - Who’s the boss? The customer... kinda

00:05:02 - Meeting overload and the myth of agency

00:05:57 - Power dynamics and setting the agenda

00:07:51 - Misaligned roles and the wrong career fit

00:09:13 - Why teachers turn to customer success

00:10:13 - Seeking creation and completion in CS

00:10:36 - Context matters

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Advertise your brand with Lifetime Value Media

Advertise with LTV

Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Offense meets defense in the NFL Draft

00:02:11 - Football strategy and customer success

00:03:28 - Playing both sides in the CS world

00:04:00 - Burnout is the injury of our field

00:05:34 - The 40-hour paradox in customer success

00:08:15 - Punished by our own versatility

00:10:06 - Specialization vs. startup generalists

00:11:13 - CSMs crave clarity over chaos

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Advertise your brand with Lifetime Value Media

Advertise with LTV

Episode 229: Matt Bennett returns to talk about his career evolution at the early stage company where he works.

⏱️ Timestamps:

00:00:00 - Intro

00:02:31 - Embracing the power of generalists

00:05:13 - The blurred lines between CS and product

00:06:05 - Making the leap: How Matt carved his path

00:08:09 - Could this be a chief of staff role?

00:10:11 - The gap-bridging role every company needs

00:11:57 - The elusive job title dilemma

00:13:15 - Book tips and keeping your zen in CS

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Matt Bennett:

Matt's LinkedIn: https://www.linkedin.com/in/mh-bennett

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

Episode 228: Neil Bhammar has a vision for how we'll spend our days as artificial intelligence further embeds in our work lives.

⏱️ Timestamps:

00:00:00 - Intro

00:01:56 - The walk-and-work vision for the future

00:02:48 - Rob goes screenless with voice AI

00:04:11 - Rethinking productivity, not just efficiency

00:05:36 - JP’s cornhole dreams and communal time

00:07:39 - Capitalism vs. the agreeable workload

00:09:07 - Building tools for better human focus

00:11:04 - Accessibility beyond convenience

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Neil Bhammar:

Neil's LinkedIn: https://www.linkedin.com/in/neilbhammar/

Episode 227: Laura Jark wonders: how can we clean the clutter off the CSMs' proverbial work desk?

⏱️ Timestamps:

00:00:00 - Intro

00:01:22 - AI, role shifts, and the future of CSMs

00:02:31 - Why internal org noise impacts CS too

00:03:54 - Reframing value: Price is Right style

00:04:11 - Who does CS really serve first?

00:05:07 - How team charters drive focus and clarity

00:05:38 - JP’s blueprint for cutting the clutter

00:09:36 - Keeping the CS mission fresh and personal

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Jark:

Laura's LinkedIn: https://www.linkedin.com/in/laura-jark-51901862/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

Episode 226: It all comes back to money.

⏱️ Timestamps:

00:00:00 - Intro

00:00:51 - Rapid-fire questions kick off

00:01:05 - Follow the money mindset

00:02:56 - Triangles, trust, and success metrics

00:03:52 - Forecasting revenue like a pro

00:04:51 - The CSM role is evolving fast

00:07:13 - Tools that truly save time

00:08:22 - ROI and internal tech buy-in

00:09:41 - AI assistants are here to help (??)

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop

Episode 225: Ted Blosser, CEO of WorkRamp, breaks down the recent acquisition of Skilljar by Gainsight.

⏱️ Timestamps:

00:00:00 - Intro

00:01:16 - Ted Blosser & WorkRamp

00:02:04 - LMS shake-up: Skilljar acquired

00:02:57 - Platform consolidation vs. point solutions

00:04:43 - The shifting buyer mindset

00:06:17 - Rob’s LMS lightbulb moment

00:07:42 - 10,000 hours saved with LMS

00:09:01 - Education as a cost-saving strategy

00:09:29 - JP’s take on internal LMS use

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ted Blosser:

Ted's LinkedIn: https://www.linkedin.com/in/tedblosser/

Mentioned in this episode:

Shop the Lifetime Value Store!

LTV Shop