Episode 203: Ilai Szpiezak makes his case for even more entrepreneurs.

⏱️ Timestamps:

00:00:00 - Intro

00:02:16 - Entrepreneurship is a mindset

00:03:37 - Ownership and driving value

00:05:06 - Redefining what it means to be an entrepreneur

00:07:42 - The thrill (or fear) of unpredictability

00:07:56 - Customer success and personal ownership

00:10:14 - Delivering value and owning the outcome

00:11:14 - A final challenge

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ilai Szpiezak:

Ilai's LinkedIn: https://www.linkedin.com/in/ilaiszp/

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Episode 202: Tahjai Conkerite gives his tips for networking your way into opportunities.

⏱️ Timestamps:

00:00:00 - Intro

00:01:24 - Breaking into customer success

00:02:13 - The power of networking

00:04:09 - Overcoming imposter syndrome

00:05:41 - Making meaningful connections

00:07:25 - Authenticity in personal branding

00:10:05 - Finding your tribe

00:10:46 - Parting words

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Tahjai Conkerite:

Tahjai's LinkedIn: https://www.linkedin.com/in/tahjaiconkerite

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Episode 201: The guys compare notes on handling objections at work. (No marriages were harmed in the making of this recording)

⏱️ Timestamps:

00:00:00 - Intro

00:01:12 - Objection rebuttals: not just for sales

00:02:08 - Feel, felt, found: the persuasion playbook

00:03:51 - From customers to spouses: does it work?

00:06:20 - Chess match: uncovering the real objection

00:09:34 - When to back off: finding the magic word

00:11:45 - Multiple choice breakups: a new strategy?

00:12:50 - Wrapping up: was this actually useful?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Matik

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Episode 200: Self-described psych nerd Rachel Provan gives the guys some tips.

⏱️ Timestamps:

00:00:00 - Intro

00:01:34 - Psychology’s role in customer success

00:05:07 - Business-oriented empathy explained

00:06:25 - The hidden power of reducing friction

00:08:27 - Psychology and personal motivation

00:11:31 - The mere exposure effect in onboarding

00:13:20 - The three-step strategy for success

00:14:21 - Wrapping up

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Rachel Provan:

Rachel's LinkedIn: https://linkedin.com/in/rachelhprovan

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Episode 199: Does the moniker of customer success have too much baggage? Lincoln Murphy is leaning in that direction.

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - Is it time to kill customer success?

00:03:44 - Weak leadership and lost potential

00:06:31 - Evolving or becoming extinct?

00:09:15 - What marketing’s past tells us about CS

00:11:56 - A future of specialization and growth

00:12:57 - Shedding labels, maximizing value

00:15:32 - The account management debate

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Lincoln Murphy:

Lincoln's LinkedIn: https://www.linkedin.com/in/lincolnmurphy/

Mentioned in this episode:

Matik

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Episode 198: Rohan Tailor is a recruiter focusing on customer success roles, and he's here to share his top tips for standing out.

⏱️ Timestamps:

00:00:00 - Intro

00:01:46 - The key to winning interviews

00:02:16 - Engage, engage, engage!

00:03:57 - Acing the interview process from start to finish

00:05:46 - Adding your unique personality

00:08:22 - Hiring managers spill their secrets

00:10:45 - Practical takeaways for job seekers

00:11:33 - Avoiding desperation in the job hunt

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Rohan Tailor:

Rohan's LinkedIn: https://www.linkedin.com/in/rohan-tailor/

Mentioned in this episode:

Matik

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

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Episode 197: Andrew Fink was asked an interesting question the other day.

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - Who really owns the customer?

00:02:50 - The blame game in customer success

00:04:10 - Finding hope in career transitions

00:06:28 - The builder’s mentality

00:07:51 - RACI vs. RAPID: Who does what?

00:09:03 - Why CROs matter most

00:10:13 - The hidden agenda in job interviews

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrew Fink:

Andrew's LinkedIn: https://www.linkedin.com/in/anfink

Mentioned in this episode:

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Episode 196: Does customer success even need to exist?

⏱️ Timestamps:

00:00:00 - Intro

00:01:48 - Should customer success exist?

00:02:52 - The Frank Slootman perspective

00:03:36 - Turkeys, digestion, and CS analogies

00:05:55 - The marriage of customer success

00:07:45 - A single throat to choke?

00:09:47 - Can tech replace CS?

00:11:27 - Most CS professionals lack this experience

00:13:12 - Eat some rocks, save your marriage

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

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Episode 195: Erika Villarreal wants to help, but first she needs to know what to help *with*.

⏱️ Timestamps:

00:00:00 - Intro

00:02:44 - The burnout crisis in CS

00:05:54 - Is it the job or the company?

00:10:54 - Personas problem in customer success

00:12:28 - Solutions need a part two

00:13:24 - Empathy vs. entertainment on Reddit

00:14:00 - Wrapping up, but not for long

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Erika Villarreal:

Erika's LinkedIn: https://www.linkedin.com/in/erivillarreal/

Mentioned in this episode:

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And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Episode 194: Donna Weber likens SaaS companies to orchestras, and shares one simple piece of advice.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Customer success starts with strategy

00:01:46 - Breaking down business silos

00:02:56 - Legato vs. staccato: rhythm in success

00:05:22 - Who owns the customer journey?

00:07:17 - A firsthand look at silo struggles

00:09:34 - Don't let customers feel your org chart

00:10:13 - AI: the future of customer success?

00:10:32 - Wrapping up

Credit where credit's due - Rob first heard the phrase "don't let the customer feel your org chart" from Michael Maday: https://www.linkedin.com/in/michael-maday/

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Donna Weber:

Donna's LinkedIn: www.linkedin.com/in/donnaweb

Mentioned in this episode:

Matik

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