Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Offense meets defense in the NFL Draft

00:02:11 - Football strategy and customer success

00:03:28 - Playing both sides in the CS world

00:04:00 - Burnout is the injury of our field

00:05:34 - The 40-hour paradox in customer success

00:08:15 - Punished by our own versatility

00:10:06 - Specialization vs. startup generalists

00:11:13 - CSMs crave clarity over chaos

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Matik

Advertise your brand with Lifetime Value Media

Advertise with LTV