The Daily Standup

Episode 253: Megan Burns knows it all begins with trust.

⏱️ Timestamps:

00:00:00 - Intro

00:01:47 - Trust takes center stage in B2B CX

00:03:02 - Beyond personal bonds: Organizational trust

00:04:02 - Trust issues with traditional CX metrics

00:04:51 - The silent driver across the customer journey

00:06:09 - The four pillars of customer trust

00:07:08 - The Ben Franklin effect in CX relationships

00:08:02 - Horizontal vs. vertical consistency challenges

00:09:35 - Why consistency scales better than wow moments

00:10:29 - Is trust the ultimate business currency?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Megan Burns:

Megan's LinkedIn: https://www.linkedin.com/in/meganburns/

Episode 252: Scott Shou workshops a challenge: teaching a customer dog new tricks.

⏱️ Timestamps:

00:00:00 - Intro

00:01:18 - Scott’s journey into algorithmic marketing

00:02:02 - Marketers evolving into business builders

00:03:42 - Breaking bad testing habits

00:05:10 - Better testing through communication

00:06:31 - The auto insurance test case

00:08:36 - Measuring rigor over randomness

00:09:14 - How beer started a business bond

00:10:48 - Building better processes through data

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Scott Shou:

Scott's LinkedIn: https://www.linkedin.com/in/scottshou/

Episode 251: What has become of the social contract around employment?

⏱️ Timestamps:

00:00:00 - Intro

00:02:01 - Caught on tape: Private meeting fallout

00:03:38 - When performance isn’t enough

00:04:44 - The myth of avoiding politics

00:05:59 - Be a force multiplier, not a divider

00:06:59 - From messed with to messed up

00:08:29 - Promotions as silent punishment

00:09:07 - Feedback and the broken social contract

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 250: Luke Bartram and James Lawson share their best job search advice.

⏱️ Timestamps:

00:00:00 - Intro

00:02:39 - What’s on Luke’s CS recruitment mind

00:03:38 - Positioning yourself in a crowded market

00:06:01 - The value of domain expertise

00:09:20 - Productizing your CS experience

00:11:40 - Unpacking market shifts in hiring

00:13:15 - Discovering and selling your value

00:17:17 - Aligning pain points across the board

00:21:07 - Be yourself

00:23:23 - Transparency makes better hiring possible

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with the guests:

James's LinkedIn: https://www.linkedin.com/in/jlaw-ceoadvisory/

Luke's LinkedIn: https://www.linkedin.com/in/lukebartram/

Episode 249: Adil Dittmer brings a classic sports analogy to the show.

⏱️ Timestamps:

00:00:00 - Intro

00:01:49 - Defending data without the D

00:02:21 - A mission to democratize data science

00:02:55 - Why CS can't define its own value

00:04:24 - Playing defense: What it means in CS

00:06:47 - Defense often beats offense in CS

00:07:18 - The missing metrics in CS strategies

00:09:21 - Start quantifying your CS plays

00:11:34 - Is CS the misunderstood teen of tech?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Adil Dittmer:

Adil's LinkedIn: https://www.linkedin.com/in/adildittmer/

Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering.

⏱️ Timestamps:

00:00:00 - Intro

00:01:36 - Shifting from email to SMS marketing

00:03:10 - Strategic service as a revenue stream

00:03:39 - CS stepping into the revenue spotlight

00:05:33 - Pushing vs. pulling in customer success

00:06:58 - Entrepreneurial CS in action

00:08:12 - From free to paid: drawing the line

00:09:04 - Will customers pay for this?

00:10:02 - Pricing CS: a value-driven debate

00:11:05 - Discounted pilots and proving value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kristina Klakegg:

Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/

Episode 247: Nehal Gupta envisions the future of customer marketing.

⏱️ Timestamps:

00:00:00 - AI sold me this hat

00:00:47 - Meet the Daily Standup crew

00:01:18 - From engineering to customer marketing

00:02:10 - AI's transformation of marketing

00:05:14 - The myth of the AI takeover

00:06:29 - Striking the human-AI balance

00:08:31 - Margin, sentiment, and smart tech tools

00:09:02 - Case studies at the speed of AI

00:11:23 - Hats off to hyper personalization

00:12:25 - Rise of the door-to-door 2.0

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Nehal Gupta:

Nehal's LinkedIn: https://www.linkedin.com/in/nehal-gupta-mba/

Episode 246: Jon Johnson is a few weeks into a new gig, and he's got thoughts.

⏱️ Timestamps:

00:00:00 - Intro

00:04:41 - Early-stage startup: fresh baby diaper skin

00:06:13 - Solving fires through structure

00:11:13 - Building smart protections at speed

00:14:04 - Redefining real customer success

00:20:31 - The startup oath: repeatable revenue

00:23:21 - Can young CSMs think this strategically?

00:27:21 - Growth starts with curiosity

00:29:55 - From layoff to laptop in 30 days

00:40:05 - Networks fade, communities stick

00:44:26 - OF

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jon Johnson:

Jon's LinkedIn: https://www.linkedin.com/in/jonwilliamjohnson/

Episode 245: Irwin Hipsman returns and shares what he learned from a recent marketing conference.

⏱️ Timestamps:

00:00:00 - Intro

00:01:54 - Insights from the NYC alliance conference

00:02:20 - B2C’s surprising presence and takeaways

00:03:45 - Group reference calls: game-changing move

00:04:58 - The risks and rewards of open invites

00:06:07 - Bridging the marketing-silo disconnect

00:07:35 - Understanding customer vs product marketing

00:09:33 - The hidden power of database cleaning

00:11:52 - The scary truth behind dirty data

00:13:32 - Irwin’s comeback and final thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Irwin Hipsman:

Irwin's LinkedIn: https://www.linkedin.com/in/irwinhipsman/

Episode 244: Stephanie Tkach wonders where all the entry level CS roles have gone.

⏱️ Timestamps:

00:00:00 - Intro

00:01:03 - What Kind Work is doing differently

00:01:50 - The mystery of vanished entry-level roles

00:02:12 - Experience overload in "entry-level" hiring

00:04:15 - The hidden cost of hiring overqualified talent

00:06:40 - JP’s career path from retail to customer success

00:08:52 - Tech dreams from an unlikely hometown

00:11:50 - Smarter recruiting through partnerships

00:13:21 - Where to find Kind Work online

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Stephanie Tkach:

Stephanie's LinkedIn: www.linkedin.com/in/sstkach