Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering.

⏱️ Timestamps:

00:00:00 - Intro

00:01:36 - Shifting from email to SMS marketing

00:03:10 - Strategic service as a revenue stream

00:03:39 - CS stepping into the revenue spotlight

00:05:33 - Pushing vs. pulling in customer success

00:06:58 - Entrepreneurial CS in action

00:08:12 - From free to paid: drawing the line

00:09:04 - Will customers pay for this?

00:10:02 - Pricing CS: a value-driven debate

00:11:05 - Discounted pilots and proving value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kristina Klakegg:

Kristina 's LinkedIn: https://www.linkedin.com/in/kristina-mu%C3%B1oz-ledo-klakegg-9393156a/