The Daily Standup

Episode 262: De'Edra Williams returns, even more fabulous than before.

⏱️ Timestamps:

00:00:00 - Intro

00:02:04 - Introducing the fab five

00:04:05 - Star Trek character analogies

00:06:23 - Khan as churn

00:07:27 - Implementing the strategy

00:09:26 - Funding the Starship Enterprise

00:11:51 - Vision for customer success

00:12:42 - May the force be with you

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with De'Edra Williams:

De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/

Episode 261: Boaz Maor discusses his experience starting a brand new role.

⏱️ Timestamps:

00:00:00 - Intro

00:01:14 - Why NPS matters more than you think

00:02:59 - The mission to fix healthcare

00:03:34 - Capitalism meets chaos in U.S. healthcare

00:10:15 - Making routine care truly affordable

00:16:09 - The three layers of customers

00:30:04 - Rethinking NPS for complex models

00:36:14 - Finding your fit in customer success

00:42:16 - Careers built on curiosity and connections

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Boaz Maor:

Boaz's LinkedIn: https://www.linkedin.com/in/boaz-s-maor-84810b/

Episode 260: Clare Knight says "All aboard the onboarding train!"

⏱️ Timestamps:

00:00:00 - Intro

00:02:37 - Controversial suggestion: onboarding in sales

00:03:35 - Aligning incentives between sales and onboarding

00:04:29 - Crossing the promise-to-delivery chasm

00:06:32 - Fighting the trough of disillusionment

00:08:52 - Onboarding as the customer's cheerleader

00:09:11 - Risks and realities of early CS involvement

00:11:21 - Final thoughts on seamless transitions

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Clare Knight:

Clare's LinkedIn: www.linkedin.com/in/clarerachelknight

Episode 259: Kimberly Ayala is polling the audience.

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - The great product knowledge debate

00:02:19 - Finding your depth: JP’s product layers

00:05:13 - When business value outweighs product know-how

00:06:32 - Bridging the product knowledge gap

00:08:02 - The power of asking ‘why’

00:10:31 - There's no one-size-fits-all answer

00:12:02 - Experimenting to find what works

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Kimberly Ayala:

Kimberly's LinkedIn: https://www.linkedin.com/in/kimberlyayala/

Episode 258: Majd Maksad is working on something big.

⏱️ Timestamps:

00:00:00 - Intro

00:01:35 - Rethinking customer communication

00:03:02 - Say goodbye to repeating yourself

00:04:43 - You're not Steve: The pain of support calls

00:05:09 - Envisioning autonomous customer success

00:07:03 - The high cost of ignoring AI

00:07:47 - Real-world AI use case: Bug-fixing bots

00:08:39 - Revenue generation over cost cutting

00:10:42 - Wrapping up and what's next in AI CS

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Majd Maksad:

Majd's LinkedIn: https://www.linkedin.com/in/majdmaksad/

Have you ever forgotten to care about yourself, and how you feel, and how your job MAKES you feel?

...no? Well, then you haven't quite fucked up like we have.

In this episode, we break down the topic everyone's talking about...burnout:

00:00:00 - Leadership is the problem

00:02:02 - Fresh perspectives at a new job

00:04:28 - Recognizing hidden burnout

00:05:40 - Global pressure and job insecurity

00:08:19 - Health insurance and overachievement

00:11:20 - Speed versus substance

00:15:28 - Losing your voice at work

00:17:19 - Leadership double standards

00:19:39 - Keep your options open

00:24:12 - Take responsibility for your happiness

00:26:52 - You’re making someone else rich

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/

Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Episode 257: Brian Hansen is here to help motivate founders AND customers.

⏱️ Timestamps:

00:00:00 - Intro

00:02:25 - Merging humanity with business strategy

00:03:13 - Why founders procrastinate post-sale

00:04:16 - From anxiety to action: Rob’s framework

00:06:11 - Communication: the key to retention

00:07:06 - Courage and growth in the unknown

00:09:10 - Logic versus fear: managing founder anxiety

00:10:23 - Founders don’t know what they don’t know

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Brian Hansen:

Brian's LinkedIn: https://www.linkedin.com/in/bhansenconsulting

Episode 256: JP & Dillon uncover what ambition means in the modern career.

⏱️ Timestamps:

00:00:00 - Intro

00:01:20 - Finding value in purposeful work

00:02:58 - Is ambition always a requirement?

00:04:32 - The hidden face of age bias

00:05:38 - Women, families, and ambition gaps

00:07:06 - When promotion isn't the prize

00:08:19 - The cost of hustle culture

00:09:32 - Final thoughts and future debates

00:09:38 - Credits and contact info

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 255: Lindsey Hulet, a VP of Operations *and* People, sees the internal workings of a tech company from a unique perspective.

⏱️ Timestamps:

00:00:00 - Intro

00:02:23 - People success mirrors customer success

00:03:21 - Employee lifecycle as the new customer journey

00:05:07 - Analogies between CS and people ops

00:06:42 - The Builder Prime team size and impact

00:07:14 - Creating a benefits backlog

00:08:36 - The power of human-centric employee growth

00:10:49 - When startups should invest in people ops

00:11:24 - Final thoughts and future conversations

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Lindsey Hulet:

Lindsey's LinkedIn: https://www.linkedin.com/in/lindseyhulet/

Episode 254: Justin Neal is navigating the rapidly evolving customer success practice.

⏱️ Timestamps:

00:00:00 - Intro

00:02:34 - The arms race in CS begins

00:04:01 - Goodbye fluff, hello metrics

00:06:07 - Why customer success is shifting

00:08:04 - The enterprise mismatch dilemma

00:09:28 - Redefining ops: More than just tools

00:10:43 - Breaking down the ops framework

00:11:27 - Perception vs. pricing in CS hiring

00:12:18 - Final thoughts and future outlook

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Justin Neal:

Justin's LinkedIn: https://www.linkedin.com/in/justintneal/