Episode 254: Justin Neal is navigating the rapidly evolving customer success practice.

⏱️ Timestamps:

00:00:00 - Intro

00:02:34 - The arms race in CS begins

00:04:01 - Goodbye fluff, hello metrics

00:06:07 - Why customer success is shifting

00:08:04 - The enterprise mismatch dilemma

00:09:28 - Redefining ops: More than just tools

00:10:43 - Breaking down the ops framework

00:11:27 - Perception vs. pricing in CS hiring

00:12:18 - Final thoughts and future outlook

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Justin Neal:

Justin's LinkedIn: https://www.linkedin.com/in/justintneal/