The Daily Standup

Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.

⏱️ Timestamps:

00:00:00 - Legal automation and AI's impact

00:00:30 - Meet the standup team

00:01:17 - Jeff's journey in customer success

00:02:17 - The perfect haircut experience

00:03:11 - AI: Savior or just a tool?

00:05:35 - Education's AI curriculum

00:06:14 - Gaps and challenges in AI

00:12:12 - Responsibility in the AI era

00:28:01 - Future skills and AI's evolution

00:37:32 - Philosophy, reasoning, and AI

00:46:18 - Lessons from food innovators

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jeff Moss:

Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-ep/

Episode 270: Andrea Wojnicki wants you to double down on your unique strengths.

⏱️ Timestamps:

00:00:00 - Intro

00:02:02 - The power of personal branding

00:03:28 - Foundation of professional growth

00:03:47 - JP's LinkedIn journey

00:05:46 - Two-step branding process

00:07:58 - Communication before clarity

00:09:00 - Aspirations in personal branding

00:10:50 - Final thoughts and takeaways

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrea Wojnicki:

Andrea's LinkedIn: https://www.linkedin.com/in/andreawojnicki/

Episode 269: Therese Mucherie is looking to the future.

⏱️ Timestamps:

00:00:00 - Intro

00:02:18 - Evolution of customer success

00:04:41 - Rethinking KPIs in CS

00:06:00 - AI's role in personalizing service

00:07:41 - Commercial vs non-commercial debate

00:09:35 - Everyone's selling, but how?

00:10:41 - Global perspectives on SaaS

00:11:46 - Cultural nuances in business

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Therese Mucherie:

Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757

Episode 268: Noble Todd describes how he made the leap from sales to customer success.

⏱️ Timestamps:

00:00:00 - Intro

00:02:07 - What’s on Noble's mind about CS

00:03:01 - Transitioning from sales to CS

00:04:17 - JP's tips for CS success

00:08:24 - The challenge of landing a CS role

00:09:56 - Rob's unexpected sales journey

00:12:48 - Rob’s value model of expansion selling

00:13:48 - Noble's thoughts on discovery and solutions

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Noble Todd:

Noble's LinkedIn: LinkedIn.com/in/nobletodd

When total and complete automation is within reach, do you let it take over?

Kristi and Stino share their thoughts on what makes customer success...customer success.

⏱️ Timestamps:

00:00:00 - Botox and burnout in CS

00:03:24 - Personalization vs. product-led growth

00:04:03 - Losing the human touch in PLG

00:06:07 - Segmentation and scalable white glove

00:07:37 - Using product data for personalization

00:09:07 - Internal workflows vs. customer behavior

00:10:47 - Low-budget ways to personalize onboarding

00:11:46 - Collaborating with customers on design

00:12:42 - Scaling support without losing CSAT

00:14:12 - Categorizing tickets to find the root cause

00:17:05 - AI and documentation to reduce burnout

00:20:23 - Socializing support data with leadership

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: artificial intelligence, personalization, customer support

Episode 267: Laura Condy returns to the show to play a little game.

⏱️ Timestamps:

00:00:00 - Intro

00:02:24 - Traits in CS leadership

00:03:30 - Green flags in leaders

00:05:50 - The value of humility

00:06:46 - Realistic goals over lofty dreams

00:09:00 - Astrology and work life

00:11:08 - Rule number six revealed

00:11:41 - The power of taking PTO

00:12:48 - The ulterior motive unveiled

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Condy:

Laura's LinkedIn: www.linkedin.com/in/laura-condy

Episode 266: In a new era of work, have the boundaries within it changed?

⏱️ Timestamps:

00:00:00 - Intro

00:01:16 - The awkward Reddit post

00:02:10 - Anodyne responses explored

00:03:15 - Romantic intentions revealed

00:04:59 - Navigating workplace boundaries

00:06:54 - Remote work relationships

00:07:33 - Dynamics and drama at the office

00:08:54 - Power dynamics and misreads

00:11:28 - Risky business of office romance

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it.

⏱️ Timestamps:

00:00:00 - Intro

00:02:15 - The good and bad of LinkedIn communities

00:03:17 - The art of self-quoting

00:04:01 - LinkedIn for job seekers

00:07:54 - Authenticity on LinkedIn

00:09:25 - Defining authenticity

00:10:28 - LinkedIn's vision revealed

00:11:29 - The algorithm's riddle solved

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ezra Zimbler:

Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/

Episode 264: Karin Dgana shares the roadmap for non-managerial customer success.

⏱️ Timestamps:

00:00:00 - Intro

00:01:28 - Motivation behind Intelligent Success

00:02:40 - Building a CS career beyond leadership

00:03:44 - Navigating leadership possibilities

00:06:25 - Path to independence in CS roles

00:08:08 - Staying motivated amid change

00:10:33 - Solving big problems as an IC

00:12:34 - Mastering the art of saying no

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Karin Dgana:

Karin's LinkedIn: https://www.linkedin.com/in/karin-dgana-a1a16033/

Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.

⏱️ Timestamps:

00:00:00 - Intro

00:02:20 - Revenue-driven mindset shift

00:02:50 - Misalignment and clear roles

00:04:12 - Building a hungry CS team

00:05:22 - Relationship selling mastery

00:06:07 - Goal-oriented CS approach

00:08:39 - Structuring for CS success

00:09:15 - Say no to spiffs

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Akash Sorathia:

Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/