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Fifty bosses and one big ego | Ep. 231
Episode 231: Do you treat each of your customers like a boss that holds the leash?
⏱️ Timestamps:
00:00:00 - Intro
00:01:19 - CS is not for me
00:02:58 - Who’s the boss? The customer... kinda
00:05:02 - Meeting overload and the myth of agency
00:05:57 - Power dynamics and setting the agenda
00:07:51 - Misaligned roles and the wrong career fit
00:09:13 - Why teachers turn to customer success
00:10:13 - Seeking creation and completion in CS
00:10:36 - Context matters
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
View all episodes
By Lifetime Value MediaEpisode 231: Do you treat each of your customers like a boss that holds the leash?
⏱️ Timestamps:
00:00:00 - Intro
00:01:19 - CS is not for me
00:02:58 - Who’s the boss? The customer... kinda
00:05:02 - Meeting overload and the myth of agency
00:05:57 - Power dynamics and setting the agenda
00:07:51 - Misaligned roles and the wrong career fit
00:09:13 - Why teachers turn to customer success
00:10:13 - Seeking creation and completion in CS
00:10:36 - Context matters
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/