What does digital CS mean nowadays?

Kristi and Stino dispel the myth that digital CS means...just send more emails.

⏱️ Timestamps:

00:00:00 - Intro

00:01:20 - Digital CS and playbook fatigue

00:04:42 - Why self-service feels like a chore

00:07:34 - Diagnosing drop-offs in the funnel

00:10:50 - Asking customers what they want

00:12:00 - Attention spans and short-form wins

00:14:13 - Celebrating small customer milestones

00:15:31 - When data isn't delivering outcomes

00:17:09 - Using AI to analyze anonymized data

00:19:47 - Prompt crafting for actionable insights

00:21:26 - Knowing when to walk away from Chatty

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: digital customer success, email marketing, customer service