Rick Hunter is the Chairman and CEO of ProSlide Technology, who has pioneered nearly every major water ride innovation in the industry for the past 30 years. ProSlide is committed to continual innovation in the water ride industry, helping clients stand out and stand apart. 

In this exciting discussion, Rick takes us through his history as a competitive skier and how he became the leader of a truly dynamic and innovative company. This conversation is "hot as a pistol," so buckle up!

For more on Rick and ProSlide: https://www.proslide.com/

To connect with AttractionPros: [email protected]

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Scott Swenson is the Owner/Creative Director at Scott Swenson Creative Development LLC. For over 30 years, Scott has been bringing stories to life as a Producer, Director, Writer and Performer. His work in Theme Park, Consumer Events, Live Theater and Television has given him a broad spectrum of experiences. After over 20 years working with SeaWorld Parks and Entertainment, Scott has formed Scott Swenson Creative Development LLC to provide entertainment and development consultation for clients around the world. 

 

In this exuberant conversation, Scott reveals what it takes to be a great haunter, why story is critical to drive the guest experience and "guardrails" one needs to remain on an authentic path. 

 

For more info on Scott and his projects: http://scottswenson.com/

If you have ideas for guests or topics, email: [email protected]

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Step right up and meet the Interns!!  Five of the eight AttractionPros Interns join us to discuss what it's like being a young professional today.

Kate, Paige, Fabiana, Megan and Sam all join us for a fascinating look at the struggles and opportunities facing young professionals.  You'll hear about their ups and downs and their best advice for others who are pursuing a career in the attractions industry.

To learn more about the amazing AttractionPros Interns on this episode:

Kate Kujawa - https://www.linkedin.com/in/kate-kujawa/

Megan Gannon - https://www.linkedin.com/in/megan-elizabeth-gannon/

Paige Reiter - https://www.linkedin.com/in/paige-reiter-71594a160/

Fabiana Fonseca - https://www.linkedin.com/in/fabiana-fonseca-ab1b58135/

Sam Bercik - https://www.linkedin.com/in/samantha-bercik-2b18581b3/

Interns to be featured on a future episode:

Abby Giganan - https://www.linkedin.com/in/abigailgiganan/

Emily Page - https://www.linkedin.com/in/emily-page/

Kristen Karaliunas - https://www.linkedin.com/in/kristenkaraliunas/

If you have a topic or guest idea, please contact us at [email protected].

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We LOVE collective wisdom! And we got more than our fair share when we hosted AttractionPros LIVE at the ShowUp, The Virtual FEC Convention that took place February 1-3, 2021.

We once again took questions AND answers from the audience. This time we talked about staff engagement, the impacts of COVID on manufacturers and the pros and cons of a signature food item.

For more on ShowUp: https://showup.events/

For more from AttractionPros: http://attractionpros.com/

To contact AttractionPros with content ideas, guests or questions: [email protected]

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Tim Murphy is the CEO of Boomers Parks, where guests are encouraged to unleash the fun!

If you are a leader, a manager, or a CEO-in-the-making, Tim delivers some incredible insight and great practices to lead by. Tim takes us on a journey from working at his parents' mini golf course to today, and generously shares his philosophies on keeping parks clean, walking in the guests' shoes and of course, increasing revenue.

For more on Boomers Parks: https://boomersparks.com/

For more on Tim: https://www.linkedin.com/in/timmurphyceo/

If you have any idea for topic or a guest, or if you would like to connect with Matt or Josh, email [email protected].

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In the weeds... Granular... Dive into the details... whatever you want to call it, that's what happened on this episode inspired by real life events!

Matt was hoping for a simple fix for his glasses, but what he got was a lesson in guest service and experience (and maybe even about emotional triggers).

Josh and Matt go deep on this and pull out some pretty epic lessons any business can use.  

Either you have the solution, or you have the way to get to the solution.

Your employees must be the expert to resolve all kinds of situations that will serve their guests to the best.

If the guest walks away still needing to figure out how to solve their problem, that's your problem.

If you go above and beyond, you must do it consistently, because you've set a new standard.

A service failure will have a larger magnitude when the standard is set higher.

The combination of resources, along with the desire to solve a problem is just as important as having the solution itself.

If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email [email protected].

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Dr. Kathryn Woodcock is a professor at Ryerson University and was named to Blooloop's Top 50 Theme Park Influencer List 2020. Her work and research on human factors engineering is a fascinating study that we get to dive into on this episode.

Kathryn walks us through some key design factors that could enhance the experience for everyone, and sheds light on how to play on a guests intuition when trying to influence their behavior. Ultimately, it's about keeping people safe AND preserving the incredible experience that the designers intended. 

For more on Dr. Woodcock:

https://www.ryerson.ca/woodcock/about/

 

If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email [email protected].

For more on Josh and BackLooper:

https://www.backlooper.com/

[email protected]

 

For more on Matt and Performance Optimist Consulting:

http://performanceoptimist.com/

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Jennifer Green is the President of Liberty Partners of Tallahassee, LLC, a governmental consulting firm who bridge the gap between business owners and the lawmakers who impact them.

Jennifer takes us behind the scenes to uncover what she does as a lobbyist on behalf of her clients, and specifically, the Florida Attractions Association. While much of the conversation revolves around her work in Florida, the same concepts apply everywhere - get involved and get to know your government officials because it will impact your business in one way or another.

For more on Jennifer and Liberty Partners:

Website: https://www.libertypartnersfl.com/

Facebook: https://www.facebook.com/LibertyPartnersTLH

Twitter: https://twitter.com/LibertyPartners

Email: [email protected]

If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email [email protected].

For more on Josh and BackLooper:

https://www.backlooper.com/

[email protected]

 

For more on Matt and Performance Optimist Consulting:

http://performanceoptimist.com/

#weareallAttractionPros

Jen Rice is a GM for Empire Recreation Management and the Whoa Zones. In this role, Jen oversees the operation of multiple floating adventure playgrounds and we get to hear about them!

In addition to getting granular on the ups and downs of the Whoa Zones, we also explore career development, networking, and learning some hard business lessons. 

Jen also shared that in 2021 they will be looking for leaders for their multiple operations. Watch the Whoa Zone website (https://whoa.zone/) or contact Jen for more information.

To connect with Jen: [email protected]

 

If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email [email protected].

 

For more on Josh and BackLooper:

https://www.backlooper.com/

 

For more on Matt and Performance Optimist Consulting:

http://performanceoptimist.com/

 

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WOW! This turned out to be such a cool episode... we put out the call for AttractionPros all over the industry to share your 2021 New Years Resolutions and you all did NOT disappoint! 

Our participants range from students to Park Presidents and everyone in between. It's quite inspiring to hear all of the amazing things our friends in the industry are looking forward to this year. 

By the way, if you hear someone you know, don't be afraid to send them a note of encouragement - we can ALL use that as we tackle new and exciting challenges.

And if you need any help with your goals, feel free to reach out: [email protected].

Also, if you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, let us know that, too!

 

For more on Josh and BackLooper:

https://www.backlooper.com/

 

For more on Matt and Performance Optimist Consulting:

http://performanceoptimist.com/

 

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