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Shaz Khan, co-founder of Tono Pizzeria + Cheesesteaks, joins Zack to share how he's built a beloved multi-unit brand without losing the feel of a local favorite. With an engineering mindset and a passion for hospitality, Shaz breaks down the systems, tech, and transparency that drive guest loyalty and operational excellence.

Zack and Shaz discuss:

• Building guest trust through transparency and truthfulness
• Balancing scale with authenticity and community feel
• How tech tools like Ovation and Marqii elevate guest feedback and insights
• Responding to every online review with empathy and intention
• Why real conversations with local restaurant owners matter most

Tune in to hear how Shaz’s integrity-first approach is shaping the future of fast casual hospitality.
 Thanks, Shaz!