Fighter pilot Colonel Kim "KC" Campbell takes us into the cockpit of leadership under extreme pressure, sharing the heart-stopping moment her A-10 Warthog was struck by a surface-to-air missile over Baghdad. What happened next reveals powerful lessons about preparation, decision-making, and maintaining clarity when everything is on fire—literally.

Campbell's military nickname "Killer Chick" might suggest a hardened warrior, but her most profound insights come from embracing vulnerability. "If you told me I would use the word 'vulnerable' as a young fighter pilot, I would have laughed," she admits, detailing her evolution from projecting unwavering confidence to recognizing that acknowledging fear creates stronger teams. This transformation occurred at a surprising moment: when her three-year-old son interrupted a formal military ceremony, teaching her that being human connects us more deeply than projecting perfection.

The conversation draws fascinating parallels between combat decisions and workplace challenges. When podcast host Jacki Lutz shares her panic over missing equipment before a major event, Campbell highlights how both situations require the same approach: compartmentalizing immediate emotions, focusing on the next actionable step, and conducting honest debriefs afterward. Dean Martin of Fleet Equipment adds valuable perspective on translating these principles to media leadership, where tight deadlines and unexpected disruptions mirror combat's unpredictability in surprising ways.

What distinguishes truly exceptional leaders? According to Campbell, it's their ability to remain calm during chaos—like her flight instructor who simply said "wiggle your fingers and toes" when he sensed her tension during mid-air refueling. This single instruction changed everything, demonstrating how a leader's composed response ripples through an entire team. Whether facing missiles over Baghdad or missing podcast equipment, the message resonates clearly: do the next right thing, trust your training, and remember that our most challenging moments often become our most valuable teachers.

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In this engaging episode, we uncover the transformative power of data and technology in shaping modern product development strategies. Join host, Mike Chung, as he welcomes Stephen Goldsmith, Vice President of Product at Hanover Research, who shares his extensive knowledge on market intelligence and the innovative approaches being utilized in the realm of user feedback and productization.

We dig deep into the importance of high-quality data and how organizations can pivot from outdated survey methods towards harnessing AI for more effective decision-making. Stephen emphasizes the need for an agile feedback cycle, highlighting that effective product development isn't a linear process but a continuous evolution. The conversation takes intriguing turns as we explore the integration of qualitative and quantitative insights, allowing businesses to better understand their consumers’ needs.

Stephen also provides insights into how cutting-edge digital products are being developed at Hanover Research, equipping clients with essential tools to analyze market demands. From labor market trends to academic program evaluations, we learn how data aggregation can facilitate smarter decision-making in a fast-paced environment. As we discuss trends towards shorter surveys and more intuitive platforms for gathering insights, we consider the implications of these shifts on user experience.

By the end of the episode, listeners will walk away with a clearer understanding of the modern product development landscape, enriched by thoughtful reflections on the future of market research and technology. Don’t miss your chance to engage with this insightful dialogue and learn how to adapt your strategies for success in a data-driven world. 

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Carpool Conversations host, Jacki Lutz, holds 15-20 minute discussions with Women in Auto Care Leadership Conference attendees about important professional development skills.

0:57 - Staying on Task: Megan Dineff & Jamie Carson, Ervine's Auto Repair and Grand Rapids Hybrid and EV

22:46 - Opening and Closing Presentations: Kirsten Von Busch, Experian & Kathleen Long, Yelp

46:35 - Standing Out: Brooke Peckham, AutoWares & Dawnn Devereaux, AutoZone

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Carpool Conversations host, Jacki Lutz, holds 15-20 minute discussions with Women in Auto Care Leadership Conference attendees about important professional development skills.

1:01 - Imposter Syndrome: Sheila Sarkozi, Yelp & Danni Withers, DENSO

17:36 - Over Communication: Cass Tomac, Highline Warren & Michelle Tansey, Euro Clinic

37:32 - Collaborating with Competitors: Cindy Sisson, Women in Motorsports North America & Missy Stevens, Auto Care Association

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Discover how recent shifts in US trade policy are reshaping the landscape of the automotive aftermarket industry. Stacey Miller takes you on a journey through the complex web of tariffs introduced by the Trump administration, examining their far-reaching impacts on both international relations and domestic production costs. Listen as we break down how these tariffs, like the new 10% levy on Chinese imports, particularly affect key auto parts such as ignition wire sets and electric vehicle batteries. We'll also explore the implications of a hefty 25% tariff on steel and aluminum and how these measures aim to bolster American manufacturers, albeit with potential drawbacks like increased costs and supply chain hiccups.

But that's not all—our episode also brings you up to speed on the national right to repair movement, spotlighting recent breakthroughs in Massachusetts. The 2020 amendment granting vehicle owners the right to access and share mechanical data has been upheld, marking a win for consumer rights and sparking similar initiatives across 20 states. We dissect the ongoing legal battles and the efforts to revive the bipartisan Repair Act at a federal level, pushing for broader access to essential repair tools and data. Tune in to grasp the full scale of these developments and learn how you can navigate these regulatory changes with resources from the Auto Care Association.

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Discover the groundbreaking journey behind Australia's Right to Repair legislation as we sit down with host, Stacey Miller, and her guests, Stuart Charity, CEO of the Australian Aftermarket Automotive Association (AAAA), and Lesley Yates, AAAA's Director of Government Relations. These trailblazers unravel the decade-long advocacy effort that culminated in a historic legislative victory in June 2021. By tactfully addressing automakers' concerns over intellectual property and safety, and drawing on international alliances with groups like the Auto Care Association, Stuart and Leslie showcase how strategic cooperation and relentless dedication can overcome formidable opposition.

Hear how a grassroots campaign brought Australian politicians face-to-face with independent repairers, catalyzing unprecedented bipartisan support. Through hands-on workshops and education, this initiative illuminated the pressing challenges faced by repair shops, hastening the bill's progress through Parliament. This inspiring story not only underscores the shared global momentum of the Right to Repair movement but also offers invaluable insights for advocates in the United States and beyond. Join us for an essential conversation on sustained advocacy's power to drive meaningful change.

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Ever confused a mentor with a manatee? You're not alone! Our latest episode of Auto Care ON AIR starts with this lighthearted mix-up before diving into the impactful topic of mentorship. Joining host, Jacki Lutz, are auto care industry professionals Lisa Kellett, Business Development Manager at AutoZone, and Mike Mohler, EVP and CPO of APSG, who share personal stories of how mentors have played pivotal roles in their careers. We promise you'll gain fresh perspectives on how these relationships can shape personal and professional growth, moving beyond typical narratives to explore deeper emotional impacts.

We explore the nuances of mentorship, emphasizing how these connections often form organically, without the need for formal arrangements. Through real-life anecdotes, we highlight how mentors can empower by genuinely caring and encouraging resilience and critical thinking. The discussions also touch on the universal human experience shared across all levels of the industry, from CEOs to janitors, focusing on the importance of trust and emotional support within mentor-mentee relationships. Whether it's through direct approaches or recognizing unspoken needs, the proactive role of a mentor can be transformative.

From tackling why mentees might hesitate to seek help to celebrating the joys of mutual learning, this episode is packed with insights. We also discuss how mentorship can be a remedy for the isolation that often comes with today's remote work environments. Our conversation underscores the fun and camaraderie that make mentorship not only beneficial but enjoyable. Encouraging gratitude and engagement, we aim to inspire listeners to embrace mentorship opportunities and foster a more connected, thriving auto care industry.

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Discover the dynamic shifts reshaping the automotive industry with Carlos Thimann and Akshay Singh from Strategy& as they provide expert insights into the future of electric vehicle (EV) adoption and its impact on the market. With a forward-thinking lens, we promise you'll gain an understanding of how traditional internal combustion engine vehicles still offer growth opportunities for aftermarket suppliers, even as they prepare for an electrified future. Akshay shares invaluable advice on the necessary strategic investments for small to medium-sized shops transitioning to support EVs, underlining the critical balance between seizing present opportunities and gearing up for future challenges.

As we navigate the path towards 2045, we dissect the myriad factors influencing EV penetration. From vehicle economics and regulatory pressures to evolving consumer preferences and the development of charging infrastructure, our conversation integrates both quantitative data and qualitative insights. By investigating input from consumer surveys and industry stalwarts like S&P Global and IMR, we craft a holistic view of future EV trends. This episode equips automotive executives with the tools to project market dynamics, fostering informed decision-making in this rapidly evolving landscape.

The resilient and innovative spirit of the automotive aftermarket sector takes center stage, especially in the realm of EV repairs. While traditional components like brakes and suspensions remain the primary focus, there's a pivotal need for training technicians in high-voltage systems. Industry experts emphasize the importance of participation in events like AAPEX to stay abreast of emerging technologies. 

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Part 2 of 2, Traction Control host, Stacey Miller, interviews heavy duty industry experts at Heavy Duty Aftermarket Week about the latest trends and hot topics in the industry! 

1:13 Dominic and John Grote, Grote Industries
19:34 Laura Hewitt, HDA Truck Pride
35:40 Bill Betts, Betts Company
53:02 Sam Russo, Pivotree
1:12:44 Tom Tecklenburg

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Part 1 of 2, Traction Control host, Stacey Miller, interviews heavy duty industry experts at Heavy Duty Aftermarket Week about the latest trends and hot topics in the industry! 

1:41 Bryan Funke, HDA Truck Pride
19:07 Doug Dole, Cummins Drive Train and Breaking Systems
34:34 Jamie Irvine, Parts for Trucks
53:55 Cara Mitchell, BBB Industries

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