Auto Service World Conversations

ASW Conversations: AASA's president Paul McCarthy on the aftermarket's global recovery by Peter Bulmer

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ASW Conversations: Mark Lemay by Peter Bulmer

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Erin Vaughan, owner of Kinetic Auto Service in Saskatchewan, opens up about winning CARS magazine's Shop of the Year award for 2020.

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Dan Billie, CEO of Plews & Edelmann, is making waves in the aftermarket by acknowledging the limitations of remanufacturing when it comes to steering components. In the interest of producing reliable aftermarket parts, he's taking the company in a new direction.

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Steve Van Kessel and his sister Susan Peacock are partners at Parry Automotive in Orillia, Ont. The business, founded by their father Peter, is this year's Jobber of the Year. We called Steve up to talk about managing a family business during a pandemic, and what it means to them to win a distinguished industry award.

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In the era of big data, automotive telemetry has increasing value. Software company Otonomo has been harnessing a wide array of telemetry for B2B and B2C apps. We called Asaf Weisbrot, Otonomo's chief commercial officer, for a rundown on what to expect as vehicle data goes even deeper.

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Christine Hogg is the new face of Jobber News and CARS magazine. In her first appearance on the podcast, she offers her early observations of an industry in transition, and discusses her goals for the magazines.

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Don Frisby and his team at Frisby Tire in Ottawa, Ont., have reached a rare milestone in our business. The company is celebrating its 100th anniversary this year. Founded by George Frisby in 1920, the family-owned business has rolled with the changes and challenges of the decades and is as healthy as it has ever been under the third generation of stewardship. We talked about the lessons of the past and the questions of the future.

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In today’s episode, we're speaking with Shad Smereka, the general manager in charge of people and Store Innovation for Edmonton based Fountain Tire. They’ve been industry leaders in designing systems and processes to streamline automotive service and enhance customer experience. The company recently announced it has standardized the use of digital vehicle inspections (DVI). We called to find out what led to Fountain Tire’s decision to embrace tablet technology.

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It was once unthinkable that a battery-powered ratchet could deliver the torque necessary for serious automotive work. But that has changed in recent years.  Mike Owen, product manager for power tools at Milwaukee Tool Canada, says there's been a sea-change in the world of power tools, as battery technology has taken a giant step forward. So, what's the advantage of using battery-powered tools in a shop environment? What are the limitations? And what's coming next? Mike tackles all our questions on the latest episode of Auto Service World Conversations.

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