Julie George is the author of Million Dollar Host, where she helps entrepreneurs scale up a short-term rental portfolio using Airbnb. In this interview, Julie talks about how she scaled her business to 130 properties and more than $8 million in revenue before selling the company.

Key takeaways:

• Automate, don’t complicate
• Don’t let technology become a friction point for guests who aren’t as savvy
• Treat guests the way you’d like to be treated