In our latest podcast episode Cavell's Head of Research, Patrick Watson is joined by Jeff Coleman (Director, PingCo) and Erhan Boduk (Global Partner Executive, PingCo) where they explore the challenges that service providers face when joining Operator Connect Accelerator program. 

Questions explored: 

• What are some of the key/most common challenges you help service providers joining the Operator Connect program overcome? 
• What do we mean by automation, can you provide some examples?
• What solution areas can you automate, is this just restricted to the Teams Phone element?
• How easy is it to automate these processes internally?

Tune in to gain valuable insights into the challenges and opportunities of automation in the service provider industry