Automation is supposed to make business better. Faster responses. Smoother systems. Happier customers.

So why do so many automated experiences feel like you’re just a mere digit in someone’s CRM funnel?

In this episode of the Sweet Takes Podcast, Coby goes for a Swig run with Dallas Olsen, Director of Revenue Operations at Big Leap. 

Together, they unpack one of the biggest misconceptions about AI and automation: that scaling systems via automation means sacrificing humanity.