Jody DeVere, CEO of AskPatty.com on how your service drive can use communication and body language to make your customers’ experience a pleasant one.

Conversica's John Ruble speaks with us about ways to avoid waste in your dealership's marketing spend.

Chris Miller of Recall Masters joins us to discuss using recalls to reach out to consumers and bring them into your dealership.

AutoSuccess Publisher Susan Givens joins us to share some exciting news about the magazine and what it means going forward for readers and listeners.

DealerVault's Steve Cottrell joins us to discuss ways to use your customer's data to separate your dealership from the competition.

Dennis McGinn of Rapid Recon discusses putting the right people in place to maximize your dealership's recon department.

Autobytel's Scott Pechstein talks about increasing customer engagement on your dealership's Website to bring them into the store.

Sales Trainer Marsh Buice returns to talk about how to lead your team through the schools of sale and life.

Bill Wittenmyer of ELEAD1ONE joins us to discuss ways to make the most of your limited time.

Outsell's Amanda Meuwissen speaks with us about tracking the ROI of your dealership's marketing efforts.