Adam Robinson of Hireology discusses the place of personality and skills testing in the hiring and placement process.

AutoMate's Mike Esposito discusses the difference between customer loyalty and customer satisfaction, and how to increase them both.

Jeremy Anspach of PureCars returns to discuss the changing role of video in automotive marketing.

Jasen Rice, owner of LotPop, joins us to talk about online

Rebecca Chernek, founder of Chernek Consulting, shares how dealerships can rise to the challenges and opportunities facing today's F&I departments.

Chris Saraceno, co-founder of DealerElite and partner of the Kelly Auto Group, shares with us his "theory of fives," and how to find people who will support you in your personal and professional development.

John Traver of Traver Connect joins us to discuss how to correctly set up and use a BDC for your service department.

Marsh Buice returns to discuss ways to stay positive in a negative environment and make the best of challenging situations.

ELEAD1ONE's Bill Wittenmyer joins us to discuss evolving your dealership for the challenges and opportunities of the future.

Conflict in the workplace is inevitable - we've asked past guests how they handle disagreements when they come up in their businesses.