Jeremy answers two listener questions: how to spot low-hanging inefficiencies in a business, and how to keep services affordable as prices rise. He shares thoughts on leveraging your P&L, going to the Gemba, and aligning strategy with what your customer truly values.
He also unpacks the story behind the free B2H Field Guide and previews a new tool in progress: the Organizational Maturity Index.
Free download of B2H™ Field Guide here: http://b2h.avadconsulting.com