FAQs about Avaya - Experiences That Matter:How many episodes does Avaya - Experiences That Matter have?The podcast currently has 10 episodes available.
February 02, 2021Work From Anywhere—Adapting to Today’s Changing EconomyListen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions....more17minPlay
December 18, 2020New CX Centers Serve Today’s “Everything” CustomerContact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS....more26minPlay
October 13, 2020Lumenvox 2020 UpdateLumenVox Is Listening! We sit down with Jeff Hopper to discuss the impacts of encryption, enhanced audio capabilities, and a new Configuration AI Gateway...PLUS orderability through Avaya AND an early adopter opportunity for Avaya partners!...more10minPlay
September 22, 2020Pindrop PhonePrinting Fraud Detection and Customer AuthenticationUsing their unique "PhonePrinting" approach, Pindrop secures the phone channel using 1,000+ unique acoustic features of a caller to deliver remarkably efficient fraud protection and customer authentication with an 80+% success rate. The ultimate goal of a fraudster is to steal YOUR money...not only in banks but also in insurance and retail. The same technology approach delivers powerful customer authentication....more11minPlay
September 17, 2020Pindrop Fraud Detection and Customer AuthenticationUsing PhonePrinting to secure the phone channel to deliver remarkably efficient fraud protection and customer authentication...more11minPlay
August 28, 2020READSPEAKER Text to Speech Technology 8andOut PodcastREADSPEAKER Text to Speech Technology 8andOut Podcast by Avaya DevConnect 8 & Out...more7minPlay
June 23, 2020AMC Technology 8andOut PodcastAMC Technology 8andOut Podcast by Avaya DevConnect 8 & Out...more11minPlay
June 17, 2020Intranext 8andOut Smart SIP PCIIntranext 8andOut Smart SIP PCI by Avaya DevConnect 8 & Out...more11minPlay
March 31, 2020RSI Engage 2020We sat down with long-time partner RSI to discuss their world-class solutions harness the power of telecom metrics to track, monitor and manage the performance of network facilities and drive business outcomes. These guys know the business.AND - they have solution already in place for Avaya Cloud Office!Solutions for Avaya communication platforms including ACO, IP Office, Aura/CM...more11minPlay
March 13, 2020Spectrum Avaya Engage 2020We sit down with Matthew Kelly of Spectrum Real Time Solutions to discuss contact center and enterprise data displays and the importance of statistics reporting in the workplace....more10minPlay
FAQs about Avaya - Experiences That Matter:How many episodes does Avaya - Experiences That Matter have?The podcast currently has 10 episodes available.